The Entity Service Manager will work as part of an elite and agile team responsible for the end-to-end Change, Release and Configuration Management services for all mission critical production capabilities across the entire enterprise to include workstations across multiple classification enclaves, isolated mission partner networks and stand-alone systems.
The Service Manager provides a proactive role for the Application Lifecycle Model (ALM) from the discovery through retirement phases by providing upfront engineering, source gathering, as well as the coordinating of the development and testing of any new software applications and settings. Service Managers are responsible for the interaction with the customer and should possess a fundamental knowledge of Geospatial Exploitation, and Enterprise applications as well as a comprehensive understanding of the DoD/IC agencies mission. The successful candidate will need to be able to prepare technical documentation accurately depicting customer requirements, issues, and/or concerns.
Essential Duties and Responsibilities:
Prepares project plans consistent with LCM (system requirements, schedules, acquisition, implementation, testing) using appropriate tools.
Define new requirements to include dependencies not limited to mission product specifications, server reach back, other applications, identifying source code, and Operating System.
Develop technical profile to include capturing and identifying packaging configurations, hardware dependencies, and custom configurations that are necessary.
Supports test and verification activities with ISP/ASP/NTO.
Addresses critical risk/trouble issues with RCAs and various mitigations.
Ability to lead and work effectively across multiple team members or teams within organizational boundaries.
Ability to successfully manage multiple tasks at multiple locations and multiple deadlines.
Must be able to communicate effectively (written and oral) across multiple teams and with senior company and customer management..
Understanding of the Application Lifecycle Model (ALM)
Identify Entity requirements and plan based on customer needs, technology, interfaces and operational considerations.
Conducts trade studies and provides recommendations for product selection.
Experienced in systems operations and specific tools to optimize solutions.
Proficient in determining impacts of system changes using models or simulation to determine expectations.
Knowledge of multiple mature and some emerging technologies.
Understands “big picture” and applies that knowledge across multiple systems/projects.
Education & Experience:
Requires Bachelors Degree and 2 – 4 years of prior relevant experience or Masters with less than 2 years of prior relevant experience.
Experience in lieu of degree
Candidate must have have active TS/SCI with ability to obtain Poly to be considered.
*** TELEWORK IS NOT AN OPTION. Candidate must report to the work site ***
In order to enter Leidos facilities in the U.S. and to attend Leidos events outside our facilities, employees are required to be vaccinated for COVID-19 or maintain proof of a negative COVID-19 test within 96 hours of entry. In addition, we are receiving guidance from certain customers that onsite contractor personnel will need to be fully vaccinated to access customer facilities. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. If you have any questions, please contact your Talent Acquisition POC.
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $12.30 billion for the fiscal year ended January 1, 2021. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.