The Leidos NISC IV program is hiring for a Computer Technical Support Analyst to provide desktop hardware, Operating System, software, and networking support to the Air Traffic division of the Mike Monroney Aeronautical Center FAA Academy.
For this team, work is generated from a central point as well as scheduled tasking such as patching, windows updates, and planned network and/or classroom moves/upgrades. Scope of support includes: 25 Air Traffic classrooms, 13 Air Traffic Labs, 7 specialized classrooms, and 10 servers in a custom environment as well as traveling to alternate locations to set up and support remote classrooms in order to adhere to existing training schedules.
The responsibilities for this position will include, but are not limited to the following:
•Support management computer operations on a large-scale computer system or a multi-server local area network and according to production schedules.
•Assist customers experiencing problems with accessing or using computer resources as they apply to the radar training facility.
•Resolve routine non-technical problems following documented procedures and escalate issues as they arise to the correct personnel or group utilizing the current ticketing or tracking system.
•Additionally, provide hardware and software support to internal users on a variety of issues.
•Provides support to fellow team members on escalated issues.
•Responding and resolving to telephone, email, and other requests for software and technical support. Documents, tracks, and monitors problems to ensure a timely resolution.
•Configures, installs, and updates desktops, laptops, peripherals, networks, and related software. Troubleshoots problems with computer systems, including troubleshooting hardware and software, network and peripheral equipment problems; makes repairs and corrections where required.
Candidate must have Bachelors degree and 2 or more years of experience. However, additional years of relevant experience will be considered in lieu of a degree. Relevant experience supporting computer systems in an enterprise, local office, or classroom/lab environment. Experience supporting Windows 10 in a desktop/laptop environment, some networking knowledge, detail oriented and certainly attention to detail. Understanding of full setup and distribution of windows operating systems, office products, and ticketing systems general knowledge of other related disciplines.
In order to enter Leidos facilities in the U.S. and to attend Leidos events outside our facilities, employees are required to be vaccinated for COVID-19 or maintain proof of a negative COVID-19 test within 96 hours of entry. In addition, we are receiving guidance from certain customers that onsite contractor personnel will need to be fully vaccinated to access customer facilities. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. If you have any questions, please contact your Talent Acquisition POC.
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $12.30 billion for the fiscal year ended January 1, 2021. For more information, visit www.Leidos.com.
Pay and Benefits
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Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.