To our valued Leidos candidates:

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Job #: R-00073037
Location: Blacksburg, VA
Category: Project Analysis
Schedule (FT/PT): Full Time
Travel Required: Yes, 10% of the time
Shift: Day
Potential for Telework: Yes, 100%
Clearance: Secret
Referral Eligibility: Ineligible
Group: Defense

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Job Description:

Looking for an exciting new step in your IT career?

1901 Group (A Leidos Company) has an exciting Service Level Manager opportunity working out of our Enterprise Operations Center in Blacksburg, VA. 

We are in search of a Service Level Manager who can closely coordinate with the client teams to determine work requirements, schedules, resources, and execution plans.  

•    Coordinate with the client teams to determine work requirements, schedule, resources, and execution plans.
•    Ensures work is completed in accordance with all service level agreements, risk, compliance, and other relevant guidelines.
•    Experience in the design, development, and implementation of knowledge management in an operational environment (i.e. specifically help desk).
•    Communicate with the client and RMPO team regarding resources across projects.
•    Building relationship with the client and internal support in an effort to provide the highest quality customer service possible
•    Drive clear and concise team communication and correspond accordingly with clients
•    Develop project plans and track and report on project status including risk escalation and mitigation
•    Oversee and manage the operational aspects of ongoing projects and serve as liaison between project management, client teams, team leads and other stakeholder
•    Monitor project progress/intervention and problem solve with RMPO, client teams, and tech lead appropriately
•    Responsible for participating in incident and/or escalation management, helping to prioritize issues and resources, communicate to customers and teammates, and facilitate meaningful issue and risk discussions
•    Develop and deliver metric and progress reports according to contractually required SLAs
•    Be responsible for design, development and implementation of knowledge management strategies.
•    Drive for continuous improvement and feedback at all levels of the organization
•    Follow standard processes within the SLM team and company to ensure consistency for clients and deliverables


•    DoD Secret clearance is required prior to start (Interim Secret clearance is acceptable)

•    Bachelor’s degree or equivalent experience in a related field of Technology or Customer Services
•    4 years of experience in a customer facing coordinator/support tole
•    Knowledgeable in Project Management and Coordination
•    Proficient in Microsoft Office tools, , primarily Word, Excel, and PowerPoint
•    Excellent verbal and written communication skills
•    Ability to provide coverage for core hours (8a to 6p) and occasional work on nights and weekends may be required during maintenance periods.
•    Ability to travel to customer sites, including overnight travel
•    Driven to provide quality customer service and build strong working partnerships
•    Familiar with infrastructure technology-– preferably network operations and cloud
•    Experienced in Project Task Estimation, Resource Scheduling, Risk Management, Issue Management
•    Experienced in Knowledge Management.
•    Certifications in CSM, CAPM or PMP, ITIL V3 Foundations, ECBA, CBAP preferred or potential to gain them

Preferred Qualifications
•    Certifications in CSM, CAPM or PMP, ITIL V3 Foundations, ECBA, CBAP preferred or potential to gain them
•    Demonstratable experience working with Service Level Agreements
•    An AWS Certified Cloud Practioner
•    Prior experience working in Agile Development

Who Are We?
1901 Group (A Leidos Company) prides itself on looking ahead of our competitors for the next wave of IT trends.  We provide our employees with training and development opportunities, preparing them for upcoming technical challenges.   

With primary office locations in Blacksburg and Reston, VA, our teams support customers from across the United States.  Our innovative IT as-a Service delivery model is supported by industry certifications that ensure quality and efficient IT solutions.

We are transforming the delivery of IT services through the use of enterprise managed services that leverage the cloud to securely monitor, manage, and optimize complex IT environments.
The history of automation is what inspired the name of our company. 1901 was the year that another disruptive technology changed the world: the assembly line. Leveraging skills and materials in an efficient manner within a repeatable process that quadrupled output applies to IT services today.


Pay Range:


COVID Response

In order to enter Leidos facilities in the U.S. and to attend Leidos events outside our facilities, employees are required to be vaccinated for COVID-19 or maintain proof of a negative COVID-19 test within 96 hours of entry. In addition, we are receiving guidance from certain customers that onsite contractor personnel will need to be fully vaccinated to access customer facilities. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. If you have any questions, please contact your Talent Acquisition POC. 

About Leidos

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $12.30 billion for the fiscal year ended January 1, 2021.  For more information, visit

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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