Leidos is seeking a Smart Grid Application Engineer to operate and manage Smart Grid Advanced Metering Infrastructure applications, interfaces and web portal systems in support of utility industry clients.
This REMOTE position is ideally suited for candidates residing in/near Denver, CO, Lansing, MI, or New Orleans, LA but all qualified candidates residing anywhere in the U.S. will be considered.
Provides Advanced Metering Infrastructure (AMI) technical and product support
Manage application and system performance, status reporting and problem escalations
Test and manage implementation & integration of AMI device firmware and server software
Analyze and resolve production system faults
Manage small projects and assist with project startup activities
Analyze and resolve AMI alerts, events and statuses
Coordinate with clients on documenting issues, vendor activities and following implementation procedures to ensure compliance with specifications
Partner with clients on the status of production outages and resolution strategy
Analyze root cause production outages and provide resolution strategy
Troubleshoot software application issues quickly and effectively
Manage new meter installation transaction monitoring
Manage AMI schedule collection for service level agreement compliance
Develop and maintain knowledge base information, application documentation and procedure
Manage file system archiving & retention policies
Ensure that work complies with Leidos’ Standard Operating Procedures (SOPs), systems development life cycle methodology, policies, standards and procedures
Support On-call support on a rotating schedule for a 24/7/365 operation in addition to daily support assignments
Respond to service desk tickets and automated alert
Bachelor of Science or equivalent experience and 2+ years of experience. Computer Science, Engineering, MIS or Business majors preferred.
2 to 5+ years of experience working on or with technical teams
2 to 5+ years of managing small projects
3+ years of application support experience
Experience in the Utilities industry, Meter Data Management Systems and AMI systems helpful
Experience with web-services desired
Customer service oriented; must possess attention to detail and a sense of urgency
Solid understanding of IT technology (networking, databases, applications, hardware, etc.)
Experience working in a service desk environment, electric, water or gas utility experience, technical or engineering backgrounds and demonstrable problem solving skills are all viewed favorably.
Ability to resolve problems requiring technical knowledge and communicate the solution effectively to peers and management
Self-starter with ability to perform work independently with little or no supervision on projects of moderate complexity
Ability to multi-task and effectively prioritize within a high volume/time sensitive environment
Knowledge of systems methodologies, design, and implementation
Analytical skills and problem solving techniques
Working knowledge of ITIL principles and best practices
Work well within a team environment and individually with minimum supervision
Possess excellent written, communication and interpersonal skills
No two career paths will ever look the same. At Leidos, we know the most talented and diverse engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself.
Protect yourself and your family with the benefits of working for a world-class employer. When you join Leidos, you join a Fortune 500 company and one of Ethisphere Institute’s “World's Most Ethical Companies.”
Pay Range:Pay Range $60,450.00 - $93,000.00 - $125,550.00
Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 46,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2022. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
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Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.