We have been awarded the Navy Service Management, Integration and Transport (SMIT) program, formerly referred to as NGEN, and we are seeking a Resource Manager to join the Leidos team.
This is an eight-year, $7.7 billion contract that is responsible for maintaining and modernizing the main global network of the Navy and Marine Corps. If you join our team, you will be part of the largest IT services program in Naval history.
As a member of the Leidos team, you will assist in the delivery of the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.
The ideal candidate will have strong management and communication skills, with the ability to manage competing priorities, and communicate with internal and external stakeholders. Candidates will need to exhibit an understanding of IT project management concepts, inclusive of scope, schedule, cost, resource, communication, risk, and stakeholder management.
Provide expertise for IT infrastructure (e.g. servers, network), application infrastructure (e.g. SAP), and related services (e.g. Business Continuity) throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards.
Provides technical input, solutions, and recommendations to deal pursuit. Engaged in and provides support for transition/ transformation efforts.
Monitors service delivery compliance to budget, quality standards, and customers and/or internal businesses/end user requirements.
Provides IT infrastructure and/or application infrastructure life-cycle technical support, including planning, project management, installation, on-going management/monitoring/ troubleshooting, and de-installation, following operational policies and processes that are compliant with industry standards (e.g. Information Technology Infrastructure Library (ITIL).
Manages the technical/service relationship between the company and the customer, and between the company and subcontractors/vendors.
Works with the key customers and/or internal businesses/end user representatives (Infrastructure Support Managers, Client Manager and the Account Delivery Manager) to retain customers and build the business.
ITO Service Delivery work is generally performed remotely from the company facility, but may be performed at the customer’s location when required/justified.
Manage team primarily comprised of non-exempt or ENT/INT employees, or contingent workforce with well-defined, limited scope, including directing daily work activities/priorities, people recruitment and development, and cost management.
Coach and mentor employee direct reports.
Manage FPR process for company employees.
Manage team and individual performance.
Role is primarily tactical in nature.
Ensure operational excellence by monitoring and ensuring team goals and key contractual commitments are met (e.g. SLAs or service delivery goals, costs/budget)
Advise management and peers on matters of importance to area(s) of responsibility.
May propose and influence direction-setting.
Resolve/monitor moderately complex customer escalations as appropriate. Maintain existing customer relationships as well as with other functional managers.
Bachelor’s degree in Computer Science, Engineering, Business, or related field or equivalent work experience.
6+ years of relevant experience preferred
Excellent written and verbal communication skills
Ability to self-direct
Strong interpersonal skills
Pay Range:Pay Range $81,900.00 - $126,000.00 - $170,100.00
In order to enter Leidos facilities in the U.S. and to attend Leidos events outside our facilities, employees are required to be vaccinated for COVID-19 or maintain proof of a negative COVID-19 test within 96 hours of entry. In addition, we are receiving guidance from certain customers that onsite contractor personnel will need to be fully vaccinated to access customer facilities. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. If you have any questions, please contact your Talent Acquisition POC.
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $12.30 billion for the fiscal year ended January 1, 2021. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.