Description
Job Description:
Leidos is hiring a Remedy Customer Support Representative - Active TS/SCI required in Suitland, MD. All work is onsite; a candidate must have an active TS/SCI to be considered for this role.
Responsibilities:
- Provide ITSM Suite Management and System Administration support
- Provide support to application users located throughout the National Maritime Intelligence Center (NMIC) and other activities around the world.
-Install, configure, Administer, and deploy Asset Management and Discovery ITSM Suite components in accordance with existing processes and procedures.
-Support project management activities to include providing documentation and training
Minimum Qualifications:
-Active TS/SCI clearance
-5+ yrs of relevant experience
-2+yrs with the Remedy ITSM Suite
-3+ yrs of IT Service Desk experience
-ITIL V3 or ITIL V4 certification
-Network+ certification AND A+ certification
-Excellent customer service, problem solving, and oral and written communications skills
-Proficient using MS tools (Word, Excel, PowerPoint, Project, and SharePoint)
-Capable of producing reports, charts, spreadsheets, and database and dashboard data; strong documentation skills
-Familiar with tools such as System Center Configuration Manager (SCCM)
-Capable of using existing enterprise tools to remotely access user desktop views and manipulate system to conduct tactical troubleshooting, verify symptoms, and fine-tune problem description, and to isolate faults and resolve the commonly reported basic problems
-Familiar with HISC Enterprise Sustainment Readiness Management System (SRMS), BMC Remedy®
Pay Range:
Covid Guidance
In order to enter Leidos facilities in the U.S. and to attend Leidos events outside our facilities, employees are required to be vaccinated for COVID-19 or maintain proof of a negative COVID-19 test within 96 hours of entry. In addition, we are receiving guidance from certain customers that onsite contractor personnel will need to be fully vaccinated to access customer facilities. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. If you have any questions, please contact your Talent Acquisition POC.
About Leidos
Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $13.7 billion for the fiscal year ended December 31, 2021. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
