Description
Job Description:
Leidos is actively recruiting for a cleared Systems Administrator to join our team on-site in Ft. Meade, MD. As the Systems Administrator, you will perform and manage the configuration and operation of information management systems. You are responsible for providing day-to-day system administration to include system and resource optimization, and user assistance. You will also monitor capacity and performance analysis and provides written daily system checks to Leads.
Clearance: You must hold an active Secret Clearance to qualify and you must be eligible to obtain Top Secret SCI per program requirements. US Citizenship is required.
Primary Responsibilities
• Serves as the initial point of contact for troubleshooting hardware/software PC problems
• Provides phone support to users in the areas of e-mail/exchange, print services, directories, standard Windows desktop applications, chat, and SharePoint
• Provides 2nd level support in the areas of (but not limited to) – AD DS, Group Policies, Domain Services, Database Servers, VOIP, XMPP, ACAS, STIGs, vSphere, WSUS, SolarWinds, and File Servers
• Answers trouble calls from Customers and Tier I organizations
• Creates/Updates trouble tickets in DISA's Global Ticketing Management System (Remedy trouble ticket system)
• Compiles analysis of trouble tickets to provide monthly trending reports
• Monitors status of open tickets and reporting progress at the weekly operations meeting with the customer
• Builds briefing slides concerning trouble ticket progress as required
• Escalates: When Tier 2 can’t fix the issue, ensures the trouble ticket gets escalated to a third level engineer
• Provides 24 by 7 call center support
• Performs other duties as required
Required Qualifications
• Bachelor's degree in a related discipline (e.g. Computer Science, Computer Information Systems, Network Engineering, Math) and a minimum of 7 years' experience OR High School Diploma and at least 15 years of experience.
• 5 years direct experience in the past seven years with DoD/Military/Agency projects supporting IT networks
• Must hold an active and current DOD Secret/SSBI clearance and be eligible to obtain TS/SCI eligibility
• Position requires a current DoD 8570 IAT Level II certification
Preferred Qualifications
• ITIL Foundations certificate (v3 or ITIL 4)
MPES
Pay Range:
Covid Guidance
In order to enter Leidos facilities in the U.S. and to attend Leidos events outside our facilities, employees are required to be vaccinated for COVID-19 or maintain proof of a negative COVID-19 test within 96 hours of entry. In addition, we are receiving guidance from certain customers that onsite contractor personnel will need to be fully vaccinated to access customer facilities. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. If you have any questions, please contact your Talent Acquisition POC.
About Leidos
Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $13.7 billion for the fiscal year ended December 31, 2021. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
