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Job #: R-00074401
Location: Baltimore, MD
Category: Writing and Editing
Schedule (FT/PT): Full Time
Travel Required: No
Shift: Day
Potential for Telework: Yes, 50%
Clearance: Public Trust
Referral Eligibility: Eligible
Referral Bonus Amount: $2000
Group: Health

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Job Description:

Leidos has an exciting opportunity for a Technical and Content Writer to support our customer in communications. The position is with the Communications, Knowledge, and Training Team in the Government Health & Safety Solution Group in Windsor Mill, MD (Baltimore). The role supports the End-User Centric IT Support (ECIS) Contract for Centers for Medicare and Medicaid Services (CMS). Our program is focused on the delivery of end-user centric IT technology solutions through a seamless development, implementation, and communication experience.

In this role you will:

  • Lead and be responsible for communication projects.
  • Interface directly with internal and customer stakeholders.
  • Work collaboratively as part of the Communications, Knowledge, and Training Team and in a matrix environment that includes project managers, IT engineers, and service delivery professionals.
  • Work within a team in a fast-paced environment.
  • Have a positive, customer-centric, “can do” attitude.

The ideal candidate for the Technical and Content Writer position brings experience and enthusiasm to this role, which is comprised of technical writing, strategic and integrated communications planning, content strategy, marketing, and storytelling, bringing innovation to the Communications, Knowledge and Training team, ECIS program, customer, and end-user. This position plays an important role in delivering and growing customer and program initiatives to CMS staff. Working with the Team Lead and others, the Technical and Content Writer develops, coordinates, and sets and maintains standards for various types of written content, including integrated communication and marketing plans, end-user communications, and how-to guides, from pilot to full deployment of IT end user initiatives.

The Technical and Content Writer is part of a multidisciplinary Communications, Knowledge, and Training Team, including technical and content writers, visual and graphic designer, multimedia videographer, knowledge specialist, training specialist, and business analyst. Collaboration with others across the in-house program team is critical, including with project managers, IT specialists and engineers, procurement, document and quality control, service delivery, and service desk. This position includes working with the customer, internal program team members, subject matter experts, and other program partners and contractors.

Primary Responsibilities

Under the direction of and reporting to the Team Lead (Sr. Technical and Content Writer), you will:

  • Conceive, write, edit, and review product and project communications, including end-user and strategic planning communications. End products include, for example, email broadcasts, how-to guides, presentations, signage, posters and banners, intranet content, newsletters, events, videos, diagrams, FAQs, talking points, executive summaries, white papers, and reports.
  • Work on initiatives and campaigns within an overall communications strategy.
  • Conceive, develop, and lead communications campaign from start to finish.
  • Consult relevant sources, including subject matter experts, documents (and research), and client and project personnel, to obtain background information and verify pertinent guidelines and regulations governing project deliverables.
  • Ensure documents meet editorial and government specifications and adhere to standards for content, format, and style, including federal Plain Language and 508 compliance.
  • Support and advance internal communication processes, guidelines, and standard operating procedures.
  • Work closely with team members to ensure quality control internally and with the customer.
  • Develop and maintain positive working relationship with customer and product owners.

Basic Qualifications

  • Bachelors or higher degree in writing, journalism, mass communications, integrated communications, or closely related discipline.
  • 4+ years of experience creating print and digital communication deliverables.
  • Proven content development and communications strategy experience.
  • Ability to capture technical solutions and translate in technical documentation.
  • Excellent written and oral communication skills.
  • Ability to write to diverse content styles, audiences, and mediums (technical to creative to journalistic to marketing).
  • An eye for effective communication design and composition.
  • An understanding of brand.
  • Ability to research and organize processes in a concise manner.
  • Ability to manage multiple assignments.
  • Desire to bring innovation and creative thinking to projects to meet new goals and outcomes.
  • Ability to obtain a Public Trust clearance.

All candidates supporting the CMS programs must have lived in the United States at least three (3) out of the last five (5) years prior in order to be considered.

Preferred Qualifications

  • Ability to work to 508 compliance and Plain Language.
  • Experience with human centered design (HCD) framework.
  • Experience working with agile project management, including in Jira and Confluence environments.


References may be requested.

Portfolio of work may be requested (print or digital acceptable) as part of the initial application process

Must be local to the Baltimore offic

Pay Range:

Covid Guidance

In order to enter Leidos facilities in the U.S. and to attend Leidos events outside our facilities, employees are required to be vaccinated for COVID-19 or maintain proof of a negative COVID-19 test within 96 hours of entry. In addition, we are receiving guidance from certain customers that onsite contractor personnel will need to be fully vaccinated to access customer facilities. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. If you have any questions, please contact your Talent Acquisition POC. 

About Leidos

Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $13.7 billion for the fiscal year ended December 31, 2021. For more information, visit

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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