Description
Job Description:
Leidos is a FORTUNE 500 company bringing a mix of innovative technology and sector expertise to customers in the national security, engineering, and the health industries.
We know once you join Leidos, you are sure to go home at the end of every day knowing YOU MADE A DIFFERENCE, resulting in one of the most REWARDING careers you could have imagined.
The Leidos Defense group is seeking a Service Desk Support employee to provide support at our customer’s site in Albany, GA. Note: Remote work is a possibility for this position. This is an exciting opportunity to use your experience in supporting the Marine Corps Logistics Command (MARCORLOGCOM). The U.S. Marine Corps Logistics Command (MARCORLOGCOM) provides globally responsive ground equipment inventory control and integrated operational-level logistics capabilities to maximize Marine Corps materiel readiness and sustainment. The Service Desk Support employee will provide Service Desk function, Incident Management, and Account Management support in accordance with ITIL and other industry standard best practices for applications, servers and database tools as assigned.
Responsibilities include, but are not limited to:
Assisting the customer in the day-to-day operations of the Service Desk, including performing account management, performance monitoring and metrics reporting; gathering data and generating reports using available tools (e.g. IT Service Management (ITSM) and Microsoft Office Suite).
Responding to Trouble Tickets (TT) based on Service Desk Branch assigned priority.
Diagnosing problems through discussions with users.
Escalating incidents to upper Tier IT support, as required. Applying all of ITIL's best business processes and Service Desk functions with expert knowledge through the lifecycle of processing incidents.
Providing incident reports and statuses to a variety of customer levels via phone calls, email and reporting tools.
Acting as a liaison between customers and IT support staff to assist with issue resolution and to serve as the Single Point of Entry (SPOE) for IT support.
Basic Qualifications:
Bachelor’s degree in Computer Science, Information Systems, or other related field from an accredited college or university and 4 to 8 years’ experience; or a Master’s degree and 2 to 6 years’ experience. Additional related experience will be considered in lieu of a Bachelor’s degree.
At least 5 years of Service Desk Support experience that includes performing account management, performance monitoring and metrics reporting; gathering data and generating reports using available tools (e.g. IT Service Management (ITSM) and Microsoft Office Suite).
Proficiency in developing and generating reports upon request using Remedy Reporting.
Understanding of IT administration and project management.
Security Clearance Requirements:
Active SECRET level Clearance.
Required Certifications:
COMPTIA SECURITY + or equivalent IA certification.
Professional Certifications in ITIL Foundation and Security.
Preferred Qualifications:
Current or previous work with the MARCORLOGCOM G6 or other Department of Defense activity as a Service Desk Support employee.
Pay Range:
#Remote
About Leidos
Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 45,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2022. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
