To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://career-events.leidos.com.

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

Leidos will never ask you to provide payment-related information at any part of the employment application process, nor will Leidos ever advance money as part of the hiring process. And Leidos will communicate with you only through emails that are generated by Leidos.com automated system. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to Chris Scalia, Leidos’ Senior Vice President of Talent Acquisition, at [email protected].

As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

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Job #: R-00075369
Location: Albany, GA
Category: Systems Administration
Schedule (FT/PT): Full Time
Travel Required: Yes, 10% of the time
Shift: Standard Plus On Call
Potential for Telework: Yes, 100%
Clearance: Secret
Referral Eligibility: Ineligible
Group: Defense

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Description

Job Description:

Leidos is a FORTUNE 500 company bringing a mix of innovative technology and sector expertise to customers in the national security, engineering, and the health industries.

We know once you join Leidos, you are sure to go home at the end of every day knowing YOU MADE A DIFFERENCE, resulting in one of the most REWARDING careers you could have imagined.  

The Leidos Defense group is seeking a Service Desk Support employee to provide support at our customer’s site in Albany, GA. Note: Remote work is a possibility for this position. This is an exciting opportunity to use your experience in supporting the Marine Corps Logistics Command (MARCORLOGCOM).  The U.S. Marine Corps Logistics Command (MARCORLOGCOM) provides globally responsive ground equipment inventory control and integrated operational-level logistics capabilities to maximize Marine Corps materiel readiness and sustainment. The Service Desk Support employee will provide Service Desk function, Incident Management, and Account Management support in accordance with ITIL and other industry standard best practices for applications, servers and database tools as assigned.

Responsibilities include, but are not limited to:

  • Assisting the customer in the day-to-day operations of the Service Desk, including performing account management, performance monitoring and metrics reporting; gathering data and generating reports using available tools (e.g. IT Service Management (ITSM) and Microsoft Office Suite).

  • Responding to Trouble Tickets (TT) based on Service Desk Branch assigned priority.

  • Diagnosing problems through discussions with users.

  • Escalating incidents to upper Tier IT support, as required. Applying all of ITIL's best business processes and Service Desk functions with expert knowledge through the lifecycle of processing incidents.

  • Providing incident reports and statuses to a variety of customer levels via phone calls, email and reporting tools.

  • Acting as a liaison between customers and IT support staff to assist with issue resolution and to serve as the Single Point of Entry (SPOE) for IT support.

Basic Qualifications:

  • Bachelor’s degree in Computer Science, Information Systems, or other related field from an accredited college or university and 4 to 8 years’ experience; or a Master’s degree and 2 to 6 years’ experience. Additional related experience will be considered in lieu of a Bachelor’s degree.

  • At least 5 years of Service Desk Support experience that includes performing account management, performance monitoring and metrics reporting; gathering data and generating reports using available tools (e.g. IT Service Management (ITSM) and Microsoft Office Suite).

  • Proficiency in developing and generating reports upon request using Remedy Reporting.

  • Understanding of IT administration and project management.

Security Clearance Requirements:

  • Active SECRET level Clearance.

Required Certifications:

  • COMPTIA SECURITY + or equivalent IA certification.

  • Professional Certifications in ITIL Foundation and Security.

Preferred Qualifications:

  • Current or previous work with the MARCORLOGCOM G6 or other Department of Defense activity as a Service Desk Support employee.

Pay Range:

#Remote

Covid Guidance

In order to enter Leidos facilities in the U.S. and to attend Leidos events outside our facilities, employees are required to be vaccinated for COVID-19 or maintain proof of a negative COVID-19 test within 96 hours of entry. In addition, we are receiving guidance from certain customers that onsite contractor personnel will need to be fully vaccinated to access customer facilities. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. If you have any questions, please contact your Talent Acquisition POC. 

About Leidos

Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $13.7 billion for the fiscal year ended December 31, 2021. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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