Description
Job Description:
Leidos is an award-winning international corporation with key lines of business in civil, defense, health, and intelligence. Digital Solutions Inc (DSI) is a division within Leidos that provides innovative IT solutions to elected officials and government offices across the United States. DSI’s flagship product, Intranet Quorum (IQ) is a Constituent Relationship Management (CRM) used by over 65% of the U.S. Congress, 50% of U.S. governors and 100+ federal, state and local government offices in the country. DSI also provides IT services and website designs. DSI is based in Vienna, VA.
DSI has a current opening for an Entry-Junior Level Software Training Specialist to work with our growing Knowledge and Training Team. This is an exciting opportunity to provide training services on IQ to high-profile clients on Capitol Hill, in governors’ offices, in state and local government offices, and in various federal agencies. This is also an opportunity to develop project management skills within the organization.
As a member of the Knowledge Management/Training Team, the successful candidate will perform virtual and in-classroom (pending current pandemic restrictions) sessions to customers. They will support the development of training materials including but not limited to training reports, training scripts, video recordings, PowerPoint slides, and online help content. The Knowledge Management/Training Team is a fast growing and a dynamic group who partners closely with marketing, quality assurance, and software consulting teams and collaborates with other teams across the DSI program, including software engineers and customer support center staff.
The Leidos DSI mission is one that encourages all team members to explore their unique strengths and interests and to use them to enhance and support our Intranet Quorum (IQ) software product at all phases of the software development lifecycle as well as our other processes within the organization.
Primary Responsibilities:
In this position, the main tasks and responsibilities include:
- Developing or modifying training materials, including lesson scripts, on-line help content, quick reference guides, PowerPoint slides, and attendance training reports.
- Conducting virtual classroom sessions using WebEx or MS Teams to customers or internal staff. Occasional travel to District Offices or Capitol Hill for classroom training may be required (pending on current pandemic guidelines and contract requirements).
- Communicating with customers or internal staff to identify training needs and to provide recommendations as needed.
- Providing input and content for eLearning videos and coordinate with all knowledge management and software support efforts as requested.
Please Note: Full time virtual schedule is in place due to pandemic restrictions. Outside these restrictions, a hybrid work schedule can be arranged with the understanding that on-site work at the Vienna, VA Office a few days a week may be required for training/collaboration or when asked to return to the office.
Required Skills:
- BA/BS degree and less than 2 years prior relevant experience.
- Strong oral, writing, and critical thinking skills needed to assess, document, or explain complex subjects to customers and internal staff. A writing sample is encouraged.
- Strong organizational and time-management abilities needed to work independently and to manage schedules and deadlines.
- Agility to learn quickly and flexibility to accommodate training requests and schedules.
- Patience and energy to assist customers’ inquiries and/or concerns.
- Curiosity and motivation to learn new processes or to bring new ideas for the organization.
- Experience with MS Office, MS Teams, WebEx, and eLearning tools.
- Previous training experience in a classroom setting or virtual training.
- Ability to obtain and/or maintain Public Trust Security clearance.
Preferred Skills:
- Experience using CRM software a plus.
- Familiarity with or experience working in a Congressional office with constituent communications, casework or other services a plus.
Leidos is a Fortune 500™ company aimed at embracing and solving some of the world’s most pressing challenges.
Through science and technology, Leidos makes the world safer, healthier and more efficient.
Leidos is growing! Connect with us on LinkedIn and Facebook.
Pay Range:
Covid Guidance
In order to enter Leidos facilities in the U.S. and to attend Leidos events outside our facilities, employees are required to be vaccinated for COVID-19 or maintain proof of a negative COVID-19 test within 96 hours of entry. In addition, we are receiving guidance from certain customers that onsite contractor personnel will need to be fully vaccinated to access customer facilities. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. If you have any questions, please contact your Talent Acquisition POC.
About Leidos
Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $13.7 billion for the fiscal year ended December 31, 2021. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
