To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://career-events.leidos.com.

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

Leidos will never ask you to provide payment-related information at any part of the employment application process, nor will Leidos ever advance money as part of the hiring process. And Leidos will communicate with you only through emails that are generated by Leidos.com automated system. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to Chris Scalia, Leidos’ Senior Vice President of Talent Acquisition, at [email protected].

As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

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Job #: R-00075632
Location: Whiteley, HAM
Category: Field Operations
Schedule (FT/PT): Full Time
Travel Required: No
Shift: Day
Potential for Telework: Yes, 25%
Clearance: Other Clearance
Referral Eligibility: Ineligible
Group: Defense

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Description

Job Description:

UNLEASH YOUR POTENTIAL...

Are you a Desktop Support Engineer interested in new technology and trends with a strong track record in End User Compute Support? Would you like to be part of a growing Operational Support team? We currently have a permanent vacancy for an Desktop Support Engineer who has a passion for customer engagement and End User Support.

Are you ready for your next career challenge?

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams in the UK to address some of the most complex problems in defence, government, safety and security, and transportation. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

https://www.leidos.com/company/global/uk-europe

If this sounds like the kind of environment where you can thrive, keep reading!

THE ROLE YOU WILL PLAY:

The preferred candidate will demonstrate effective dynamic and flexible support across all processes, whist operating with confidence at deployed Leidos delivery locations, engaging with the customer and the Desktop Capabilities Manager on day-to-day priorities and tasking. This role is primary based on customer sites.

WHAT SETS YOU APART:

  • Minimum of 5 years’ experience functioning within a large end user base

  • The ability to work ​autonomously to achieve day to day objectives with significant results on project or operational deliverables

  • Able to demonstrate an analytical and systematic approach to technical challenges

  • An effective communicator, comfortable directly engaging with customers and colleagues

YOU MIGHT ALSO HAVE:

  • The ability to multitask, as the job often involves working on more than one IT issue concurrently

  • Excellent analytical and problem-solving skills to correctly diagnose and fix problems

  • Creative thinking to come up with innovative solutions to complex problems

  • Excellent team-working skills, The ability to work with other IT professionals in a team

  • An inquisitive mind and a real interest in IT to remain up to date regarding new technologies

  • Prioritisation of workload, able to execute and perform with limited assistance

  • Point of escalation - ensuring escalated issues from customers and colleagues are resolved effectively and in a timely manner

  • Coach and mentor less experienced team members and customers as required

  • Foster a spirit of teamwork inclusion and unity amongst the team

  • Empower peers to take responsibility for their jobs and commitments

  • Innovate and encourage innovation within team members

  • Demonstrated technical experience and understanding of virtual and physical support systems

  • Good analytical skills and an ability to define and articulate, precicisely, to an appropriate level to the audience at hand or in written documentation

  • Understanding of the importance of stakeholder management and organisational acumen, able to influence stakeholders to bring momentum behind resource improvement and change activities

  • Commitment to support optimisation for best practice and efficiency

  • Be experienced working within ITIL framework

  • Advanced knowledge of MECM: Packaging, patch management and software distribution

  • A Understanding of Project Management and Service Management best practices and principles

  • Senior engineer experience in current role, able to speak credibly to highly technical individuals and work with them to elicit challenges and find routes to success

  • Ability to work effectively in a pressurised environment, remaining focused

  • Microsoft Active Directory administration and Group Policy management

  • Understanding of Ivanti Environment Manager and Application Control

Clearance Required:

  • Clearance for Role: SC

Salary Range: 

£39,000 - £49,650 p/a, with potential to increase for truly exceptional performance at assessment

WHAT DO WE DO FOR YOU?:

At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.

We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:

•    Contributory Pension Scheme

•    Private Medical Insurance

•    33 days Annual Leave (including public and privilege holidays)

•    Access to Flexible benefits (including life assurance, health schemes, childcare vouchers and cycle to work scheme)

•    Dynamic Working: https://www.leidos.com/sites/g/files/zoouby166/files/2019-11/PDF-Dynamic-Working-Leidos-UK.pdf

Commitment to Diversity:

We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture.  We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.

Pay Range:

Covid Guidance

In order to enter Leidos facilities in the U.S. and to attend Leidos events outside our facilities, employees are required to be vaccinated for COVID-19 or maintain proof of a negative COVID-19 test within 96 hours of entry. In addition, we are receiving guidance from certain customers that onsite contractor personnel will need to be fully vaccinated to access customer facilities. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. If you have any questions, please contact your Talent Acquisition POC. 

About Leidos

Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $13.7 billion for the fiscal year ended December 31, 2021. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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