Description
Job Description:
Looking for an opportunity to make an impact?
Leidos has an opening for a Deskside Support Engineer to support the ESA V program in Washington DC. ESA V is an IT Services program supporting several customers within the Department of Justice. The program provides a range of IT services, including help desk, deskside support, Windows workstation engineering and maintenance, managed print services, ITSM, Active Directory services, and video conferencing, among others.
The Deskside Support Engineer is responsible for providing consulting, oversight and integration support of existing hardware, software, network configurations and new system initiatives directly to end-users at customer sites.
Candidate selected will be subject to a Government Public Trust security investigation and must meet eligibility requirements for access to the customer’s information. Current clearance is not required, but selected individual cannot start the assignment until the required security clearance is granted by the customer. This process is currently taking 12+ weeks.
If this sounds like the kind of environment where you can thrive, keep reading!
Primary Responsibilities Include:
- Provides technical expertise support and mentoring to other deskside team members.
- Deskside support for any user where a ticket has been dispatched from the Service Desk.
- Stage devices (phones and computers) in preparation for deploying them to the users. Staging will include: Install OS, Rename computer, Join Domain, Install software as per onboarding form.
- Break/Fix support for end-user Desktop computer devices (Laptops, Desktops, Printers,Etc).
- Deployment and retrieval of new end-user devices to end users, including a brief tutorial to familiarize the user with the device.
- Install specialty software which is not packaged in SCCM (software installed in small quantities).
- Removal of devices from the network as directed by Security Operations Center.
- Order parts to repair hardware, with approval leadership.
- Assess issues and diagnose problems with printers.
- Provide setup and technical Video Teleconferences (VTC) support including monitoring high-profile user conferences.
- Ad hoc support to videotape conferences and setup for video streaming.
- PIN PIV Resets utilizing security solutions.
- Install printer toner.
- Must be able to participate in the on-call after hours support rotation.
- Possibility of travel to support high profile remote trials as a Deskside support technician.
- Ability to be productive in a fast-past and demanding environment.
- Must be able to participate in the on-call after hours support rotation.
- Provide technical Audio & Video Teleconferences support. A/V Support may include:
- Ad hoc support to videotape conferences and setup for video streaming.
- Monitoring high-profile user conferences.
- Setting up conference rooms and providing standby support prior to and during meetings.
Required Qualifications:
- High School Diploma and 6 years relevant experience (Bachelor’s degree preferred)
- Candidate selected will be subject to a Government Public Trust security investigation and must meet eligibility requirements for access to the customer’s information.
- U.S. Citizenship
- Ability to obtain and maintain a public trust security clearance.
Pay Range:
About Leidos
Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 45,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2022. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
