Description
Job Description:
The Defense Group of Leidos has an opening for Desktop Support Team Lead at Joint Base Andrews, MD.
JOB SUMMARY:
Desktop Support Team Lead in support of the AFNCR IT Services program. The AFNCR IT Services program provides support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), Office of the Secretary of Defense (OSD), Joint Chiefs of Staff, and other Air Force activities within the AFNCR missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB), and other locations, leased spaces, and alternate sites. The major support areas are: IT Operations and Maintenance; Plans, Projects, and Engineering. The senior leaders and national defense missions that are supported require that the AFNCR operations never fail, resulting in a fast-paced, challenging, but also rewarding environment. Desktop Support is responsible for providing support, repair and/or installation support of existing and new hardware, software, network configurations and new system initiatives for all sites within the 300 mile radius of the NCR. Duties may include but are not limited to providing support in the Pentagon, assisting in the development and ensuring adherence to area-wide procedural/policy changes, and supporting continuity of operations (COOP) exercises and activations as needed.
PRIMARY RESPONSIBILITIES:
Support customers at Joint Base Andrewsn.
Lead a team of approximately 10 technicians in support of customer support needs.
Ensure technicians on team are adhering to schedule; performance; process adherence; and ticket documentation requirements.
Address any immediate customer issues and elevates any problems to the Desktop Support Manager to resolve any customer issues.
Perform hardware and software diagnostics.
Coordinate needed hardware and software repairs and resolve computer system problems including coordination between users. and components of a local area network.
Participate in the evaluation of system configuration and software.
Work to achieve day-to-day objectives with moderate impact on the area/project team.
Work independently on larger, moderately complex projects/assignments and assist other technical staff with tasks and assignments as needed.
Coordinate with the Communication Focal Point Manager any outages or issues with equipment other than the typical desktop issues.
IT Service Management through Remedy 9.0.
Professionally troubleshoot notebooks and desktops.
Experience with Bomgar.
Experience with BEL Manage.
Self-Starter.
Comfortable in a fast-paced environment.
Technically strong and able to make quick, sound decisions.
BASIC QUALIFICATIONS:
High School Diploma/GED with 5+ years of relevant experience.
Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE or higher).
Currently possess a DoD Secret security clearance or higher.
2+ years of Desktop Support experience to include troubleshooting and repairing of devices within a Windows 10 environment.
PREFERRED QUALIFICATIONS:
Working knowledge of Remedy and building reports for SLA Management.
Military experience and comfortable working with Senior Military Leaders in a faced paced environment.
Associates degree in a related field.
Pay Range:
Pay Range $52,650.00 - $81,000.00 - $109,350.00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos
Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 46,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2022. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
