To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://career-events.leidos.com.

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

Leidos will never ask you to provide payment-related information at any part of the employment application process, nor will Leidos ever advance money as part of the hiring process. And Leidos will communicate with you only through emails that are generated by Leidos.com automated system. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to Chris Scalia, Leidos’ Senior Vice President of Talent Acquisition, at [email protected].

As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

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Job #: R-00080587
Location: Shaw Air Force Base, SC
Category: Customer Support
Schedule (FT/PT): Full Time
Travel Required: Yes, 10% of the time
Shift: Day
Potential for Telework: No
Clearance: Top Secret/SCI
Referral Eligibility: Eligible
Referral Bonus Amount: $5,000
Group: Defense

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Description

Job Description:

Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work includes addressing some of the most complex problems in defense, healthcare, government, safety and security, and transportation. At Leidos, everything we do is built on our commitment to do the right thing for our customers, our employees, and our communities. Our mission is to make the world safer, healthier, and more efficient through information technology, engineering, and science. We offer a robust benefits package including competitive salaries; comprehensive medical, dental and vision coverage; flexible work schedule to allow for life/work balance; tuition reimbursement and more. We may be able to offer relocation assistance and a sign-on bonus to qualified candidates.

The Leidos Army Intelligence information technology Environment Support (ARIES) program, which is part of the Leidos Defense group, is looking for a Service Desk / Client Support Technician to support US Army Central G2. The ARIES G2 Army MI Enterprise provides IT repair, maintenance, operations, logistics, and engineering services to help ensure secure, reliable, and uninterrupted availability of Army Military Intelligence Enterprise IT Systems as well as network administration support for an organization comprised mostly of a Microsoft Enterprise software environment residing on multiple networks.

Primary Responsibilities

  • Provide professional Tier1 customer service support as part of a service desk team across multiple networks.

  • Serve as the first point of contact for customers seeking technical assistance in person, over the phone or email.

  • Advise users on appropriate course of action and provide information to end users that will help them to solve their own issues.

  • Provide first line investigation and diagnosis of Tier 1 hardware, software, and application problems; efficiently escalate incidents to higher Tier II or Tier III when required.

  • Provide hands-on assistance involving troubleshooting and diagnostic support for all related VTC/DVTC systems, equipment failures or service issues.

  • Schedule DIA JWICS Video Teleconferences and de-conflict scheduled conferences as needed.

  • Install, configure and troubleshoot workstations, networked printers, scanners and other peripheral devices.

  • Record and track issues from outset to conclusion using on-site ticketing system.

  • Execute basic Active Directory tasks and manage NTFS permissions for shared folder access.

  • Apply patches and updates to workstations both locally and remotely using Microsoft Software Center.

  • Support and troubleshoot Internet and browser issues, such as Firefox, Chrome, Safari, and IE Explorer.

  • Assist network/systems administrators with cat5, cat6, and fiber optic patch cabling installation.

  • Responsible for the development and maintenance of service desk standard Operating Procedures (SOPs) and policies.

  • Assist with onboarding and training of new Service Desk and Client Support Technician.

  • Track and submit monthly service desk metrics.

  • Participate in or lead special projects and day‐to‐day operations as needed or assigned by the site lead.

Basic Qualifications

  • Active TS/SCI clearance required

  • Must possess and maintain an active DoD 8570 IAT Level certification, CompTIA Security + or higher

  • High school diploma or equivalent and 2 plus years of experience

  • Prior professional IT and/or Help Desk experience

  • Experience with Microsoft Office 365 and related services

  • Knowledge of computer systems, configuration, diagnosis and troubleshooting techniques

  • Knowledge of the Windows 10 desktops and Windows based networking environments

  • Ability to work independently and follow directions appropriately

  • Detailed knowledge of desktop applications (Word, Excel, PowerPoint, and Outlook)

  • Basic knowledge of LAN/WAN and networking infrastructure

  • Must be outgoing, enthusiastic, conscientious, group oriented, open to change and able to perform each essential duty satisfactorily

Preferred Qualifications

  • JWICS VTC scheduling experience

  • Experience with ticketing systems, ServiceNow, Remedy, SolorWinds Web Help Desk, etc

  • Microsoft Excel experience creating spreadsheets

  • Experience in troubleshooting Adobe Acrobat Reader issues

  • US Army client and network experience

Pay Range:

Covid Guidance

In order to enter Leidos facilities in the U.S. and to attend Leidos events outside our facilities, employees are required to be vaccinated for COVID-19 or maintain proof of a negative COVID-19 test within 96 hours of entry. In addition, we are receiving guidance from certain customers that onsite contractor personnel will need to be fully vaccinated to access customer facilities. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. If you have any questions, please contact your Talent Acquisition POC. 

About Leidos

Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $13.7 billion for the fiscal year ended December 31, 2021. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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