Leidos has an opening for a Quality Assurance Analyst within The Housing and Urban Development End User Support program (HUD EUS). The HUD EUS program supports the United States Department of Housing and Urban Development Agency in providing Enterprise Infrastructure and End-User Services meeting and exceeding Service Delivery in accordance with contractual requirements. Customer headquarters based in Washington, DC, the Quality professional may telework and will function independently through the Mission Assurance organization to define, implement, and maintain an independent Quality Assurance function and a Quality Management System (QMS) that must meet ISO 9001:2015 and Capability Maturity Model Integration (CMMI) models and its performance standards. This position will also support investigations, propose, and assist in implementing improvements in process efficiencies and Information Technology Infrastructure Library (ITIL) compliance, as well as infrastructure modernization through technology and cloud services.
Occasional travel to Customer Headquarters in Washington, DC may be required.
Establish and Maintain a Quality Program in accordance with Leidos and Program Quality Requirements.
Interface to Internal & External Customers (PMs, Functional Leads, Leidos internal stakeholders).
Program Surveillance Service/Product Delivery (QA/QC) / (i.e., in-process reviews, work product reviews, test compliance, participate in ERB/CCB, and ROMB), perform process audits, Contract Data Requirements List (CDRL) review/approvals, etc.).
Perform and Support Industry Quality Standard Assessments (i.e., Preparation & Compliance to ISO, CMMI, and ITIL Best Practices).
Early Identification Risks/Issues Lifecycle and Methodologies.
Operational Excellence/Continuous Service Improvement (Structured Improvement Activities – SIAs).
Metrics Management (Collect, Track, Analyze, Report Performance Data & Customer Satisfaction feedback/recommend improvements).
Issue Management (i.e., perform root cause analysis, report Customer Quality Escapes, Lessons Learned).
Support Proposals (Write to Quality & Performance Requirements).
Experience in Quality Assurance/Quality Control of Quality Management Systems.
Experience managing Service Level/Metrics Management.
Demonstrated knowledge of Lean/Continuous Service Improvement – Green Belt Trained
Must be self-motivated and possess strong organizational, prioritization, and multi-tasking skills.
Excellent decision-making skills.
Demonstrate solid business writing skills.
Ability to work in a dynamic team environment and facilitate testing activities.
Demonstrate International Organization for Standardization (ISO).
Bachelor’s degree from an accredited college in a related discipline and 8 years of experience; certifications and experience will be considered in lieu of a degree.
Previous IT Service Operations experience.
Green Belt Preferred.
Information Technology Infrastructure Library (ITIL) trained.
Capability Maturity Model Integration (CMMI) trained.
Pay Range:Pay Range $81,900.00 - $126,000.00 - $170,100.00
In order to enter Leidos facilities in the U.S. and to attend Leidos events outside our facilities, employees are required to be vaccinated for COVID-19 or maintain proof of a negative COVID-19 test within 96 hours of entry. In addition, we are receiving guidance from certain customers that onsite contractor personnel will need to be fully vaccinated to access customer facilities. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. If you have any questions, please contact your Talent Acquisition POC.
Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $13.7 billion for the fiscal year ended December 31, 2021. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
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Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.