Description
Job Description:
Leidos Security Enterprise Solutions organization is comprised of highly skilled, motivated and customer focused professional that are experts on customer relationships, understanding their needs and providing the right solution with Leidos Aviation products. As a Service Program Manager working for an industry leader, you'll be responsible for managing customer relationship, reporting, cost and technical performance of service programs or series of service programs. Communicate scope of works to the service management team and obtain their commitments to deliver. Is the main interface to the customers while delegating specific contact roles to other team members. The roles and responsibilities may change from time to time without notice and include but are not limited to the roles described below.
ROLES & RESPONSIBILITIES
The Field Service Program Manager is responsible for managing service programs within MEAI Field Service Region contributing to Field Service's ability to deliver world-class service while achieving results by the most efficient and cost-effective means possible
Works with Sr. Director of EMAI Service Operations to establish program goals and objectives.
Own the customer account along with MEAI Service management team and be responsible for ensuring contractual obligations are met.
Track all Service contracts validity dates to ensure contracts are renewed on time and avoid break in revenue recognition.
Track and Increase service agreement/contract renewal rate
Track and increase conversion rate of customers with no service contract/agreement.
Coordinates service contract proposal preparation, statements of work and specifications.
Disseminates service contract or proposal requirements to all team members.
Monitors and assesses contract program performance to ensure corrective actions are in place and managed as appropriate.
Track and prepare financial and operational reports regarding service contract program performance and report out to Sr. Director EMEAI Field Operations and EMEAI service management team.
Schedule and present Monthly IPR’s (internal program review) of key service contracts review.
Develops and presents individual and overall contract program status on a continuous basis as required.
Manages and evaluates financial and technical trade-off analyses required for proposed changes in a contract.
Establishes program budgets with program team members and maintains effective cost and schedule controls.
Set objectives for team members and other departments.
Be the main interface with the customers to understand their service requirements, communicate our capabilities and report our team’s performance.
Works with service manager to assign individual responsibilities for each segment of work.
Provide necessary assistance in building services portion of tender proposal responses.
Communicates new equipment business opportunities to respective Regional Sales Manager.
Maintains lasting customer relationships.
Qualifications:
BS/BA in engineering, business administration or other related field is desired, applications with equivalent experience will be accepted.
3 years program management experience with security detection or automation equipment. Experience in governments programs and contract management a plus.
International, and multicultural business experience with the ability to successfully communicate within a range of MEAI countries and customers
Excellent verbal, written and interpersonal communication skills are required for effective interface with internal and external customers
Ability to write reports, business correspondence, and to effectively present information and respond to questions from management and customers is essential
Ambitious, transparent, hard-working, result oriented, team player with effective communication and strong leadership skills
Strong background in Security Screening Equipment and Explosive Detections Systems a plus.
PMP Certification, Knowledge of MRP and/or ERP/CRM systems preferred
Must be proficient with Microsoft Office, Excel, Project, and Adobe Acrobat Pro
Competencies:
Strong ability to manage in a matrix organization, understanding regional needs, tracking P&L and reporting to senior management
Interpersonal savvy in prioritizing customer needs with effective business decisions
Personal sense of integrity and trust
Effective time management skills
Ability to translate data into actionable information
Excellent verbal and written communication skills
May require travel, up to 25% of the time to domestic and/or international locations.
Pay Range:
Covid Guidance
In order to enter Leidos facilities in the U.S. and to attend Leidos events outside our facilities, employees are required to be vaccinated for COVID-19 or maintain proof of a negative COVID-19 test within 96 hours of entry. In addition, we are receiving guidance from certain customers that onsite contractor personnel will need to be fully vaccinated to access customer facilities. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. If you have any questions, please contact your Talent Acquisition POC.
About Leidos
Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $13.7 billion for the fiscal year ended December 31, 2021. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
