To our valued Leidos candidates:

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Job #: R-00082787
Location: Gaithersburg, MD
Category: Project Analysis
Schedule (FT/PT): Full Time
Travel Required: Yes, 25% of the time
Shift: Day
Potential for Telework: Yes, 75%
Clearance: Public Trust
Referral Eligibility: Ineligible
Group: Health

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Job Description:

The Government Health and Safety Solutions Operation is seeking a Customer Relationship Lead, contingent upon contract award, to support

federal organizations in implementing new M365 features and leveraging the Microsoft technologies to support their business. Must be local to the DC Metro area for travel to the Gaithersburg area of MD.

The Lead will serve as the primary liaison on a day-to-day basis between the

customer and the Leidos team. The lead will receive customer communication and determine which member of the team is the appropriate individual to act on the communication and triages communication accordingly. This includes making judgments about when issues need to be escalated to the project manager.

Primary Responsibilities

* Represents the project team at internal and external meetings. This includes participating actively on behalf of the team in internal program meetings for “leads”

* Coordinates project activities on the team, and proactively monitors compliance with the baseline schedule and/or any schedule recovery efforts; reports regularly (at least weekly, more frequently if needed) to the Project Manager on status of scheduled activities

* Provides tasking and direction to all members of the project team who are not under the direction of the Technical Lead (e.g., analysts, testers, SMEs) and reports and coordinates this tasking and direction with the Project Manager weekly, or more frequently as needed

* Responsible for management of the product backlog (directs, supervises, and coaches analysts and team members on how to interact with and use the product backlog, monitors health and status of product backlog, ensures adherence to processes related to management of the product backlog)

* Responsible for creating the first draft of the Monthly Reports for the project (activities related to this task may be delegated, but it remains the customer lead’s responsibility); posting the draft Reports to CENTER in accordance with process and schedule guidance and kicking off review as defined by applicable processes.

Responsible for ensuring that all reviewer/contributor comments are addressed.

* Participates in and contributes to the monthly schedule update meetings with the Project Scheduler and the Project Manager

* Responsible for reading and understanding the statement of work, and escalating any scope issues that arise to the Project Manager

* Responsible for coaching, mentoring, and training of project functional staff.

* Represents the business requirements and needs of the customer within the team and across the program; unless otherwise assigned to team analysts, serves as Representative of the Product Owner to the Scrum Team

* Responsible for collecting and reporting project metrics as assigned

Basic Qualifications

* BS and 4-8 years of experience related to requirements management supporting large scale organizations using waterfall or agile methodologies or Masters with 2-6 years of prior relevant experience.

* Experience with Microsoft 365 tools, Power Platform, PowerBI, SharePoint, Jira, Confluence, Visio etc.

* Experience working as a federal contractor or employee

* Authorized to work in the United States

* Ability to pass a Moderate Background Investigation with the ability to obtain a Public Trust Clearance.

Preferred Qualifications

* Knowledge of HHS EPLC

Pay Range:


Covid Guidance

In order to enter Leidos facilities in the U.S. and to attend Leidos events outside our facilities, employees are required to be vaccinated for COVID-19 or maintain proof of a negative COVID-19 test within 96 hours of entry. In addition, we are receiving guidance from certain customers that onsite contractor personnel will need to be fully vaccinated to access customer facilities. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. If you have any questions, please contact your Talent Acquisition POC. 

About Leidos

Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $13.7 billion for the fiscal year ended December 31, 2021. For more information, visit

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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