Configuration Management Lead

Description

Job Description:

The Configuration Management Support subtask, supporting the Digital Innovation for General Services Administration (GSA) Infrastructure Technologies (DIGIT) task order, is relied upon to account for all IT assets and provide accurate information on IT Service Area components and configurations.  This support provides the sound basis for incident, problem, change, and release management; verifies configuration records against the infrastructure; and corrects any exceptions.

As a Journeyman Computer Systems Engineer/Architect Configuration Management (CM) Support, your responsibilities will include developing, maintaining, updating, and implementing configuration items (CI); control configuration baselines, and conduct financial and physical configuration audits.  CM may include non-IT assets, work products used to develop the services, and Cis required to support the services not formally classified as assets.  This includes data interfaces to internal and external service providers, where assets and CIs need to be controlled (e.g. shared assets).

Highlights of Responsibilities:

• Understand basic concepts, and assist in documenting configuration management processes and procedures
• Establish new CM processes, policies and procedures
•  Lead and support the maintenance for the Discovery module within ServiceNow.
•  Set up meetings with configuration management items (CI) owners to ensure they are following the appropriate policies and procedures.
•  Responsible for configuration management (CM) to include develop, maintain, update, and implement CIs.
• Develops or modifies CM plans, policies, and procedures tailored to the complexity and scope of the developmental or operational system.
• Implement CM discipline for the entire life cycle of systems from initial requirements/capabilities baselines to system end-of-life.
• Monitor and maintain the health and accuracy of the CMDB by leveraging dashboards and troubleshooting identification, reconciliation, patterns, and midservers.
• Understand ServiceNow configuration concepts, and assist in documenting configuration management processes and procedures
• Utilize external tools (e.g. Bigfix, Vsphere) to store, track, and manage configuration items for reconciliation
• Serve as the representative for Configuration Management in the Engineering Review Board (ERB).
• Recommend, design, plan, and implement automation to improve the configuration management database (CMDB) processes.
• Responsible for configuration management (CfM) to include develop, maintain, update, and implement CIs.
• Create, establish, and maintain configuration baselines (development, test, production, etc.) supporting developmental and operational systems.
• Support efficient and effective service management processes by providing accurate and timely configuration information that aids decision making (e.g., to authorize change and release and resolve incidents and problems faster).
• Establish procedures for auditing and verifying the accuracy of CIs, adhering to processes, and identifying process deficiencies.

Contract required qualifications include:

• Process improvement experience. Ability to identify needed changes to processes and activities and help to implement continuous improvement solutions.
• Knowledge and experience with Services Oriented Architecture (SOA).
•  Experience with engineering strategies for new technologies and infrastructure processes.
• Excellent communication skills (written and verbal).
• Ability to apply expertise on multiple complex work assignments
• Operates with appreciable latitude in developing methodology and presenting solutions to problems
• Contributes to deliverables and performance metrics where applicable
• Operates with appreciable latitude in developing methodology and presenting solutions to problems
• Contributes to deliverables and performance metrics where applicable
• Experience with ServiceNow and ServiceNow Discovery, including:
  • Identification
  • Reconciliation
  • Patterns
  • MidServer maintenance
  • Discovery troubleshooting

Required qualifications:

• Minimum 5 years of experience as a Configuration Manager
• ServiceNow Discovery tool experience
• ITILv4 Foundation Certified

• Candidate must have BS degree in Computer Science, MIS, Engineering, or related field with 5-8 years of prior relevant experience or Master's with 3-6 years of prior relevant experience.

Pay Range:

#Remote

Covid Guidance

In order to enter Leidos facilities in the U.S. and to attend Leidos events outside our facilities, employees are required to be vaccinated for COVID-19 or maintain proof of a negative COVID-19 test within 96 hours of entry. In addition, we are receiving guidance from certain customers that onsite contractor personnel will need to be fully vaccinated to access customer facilities. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. If you have any questions, please contact your Talent Acquisition POC. 

About Leidos

Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $13.7 billion for the fiscal year ended December 31, 2021. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

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Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.