Service Delivery Manager

Description

Job Description:

Leidos currently has an opening on the SMIT Contract for a Service Delivery Manager-Transport Services 

This is an exciting opportunity to use your technical leadership and management skills to successfully execute the mission of the Navy’s largest IT services program.  Under the Service Management, Integration, and Transport (SMIT) Contract, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, network engineering, service desk, and data transport.

Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.

This position requires someone with extensive Operations/Engineering Leadership experience, preferably someone with a previous Network/Transport technical background and working knowledge of a large DOD Enterprise Network Environment. 

Manage a large virtual technical team, interact directly with and manage the Customer relationship.

What You'll Get to Do (Job duties)

• Direct network design/engineering and integration, test and evaluation activities

• Direct Network Engineering activities with expert-level knowledge, precision, and skill, but listens attentively to the team, values opinions and considers other perspectives.  

• Service as the Operational Transport Liaison to the Leidos Engineering and Architecture Teams

• Serve as the Leidos Operational Transport Liaison to Navy Network Warfare Command N3 and N6 organization,

• Manage the NMCI transport configuration baselines and address any deviations

• Drive automation and best practice/technical insertion opportunities into production operations

• Development/update of SOPs/TTPs

• Identification and coordination of activities to:

  • Participates in or delegates Problem Management activities to conduct root cause analysis and make recommendations on corrective actions.

  • Coordinates network upgrades and maintenance activities with the NMCI Operations Manager, NOC Lead, Release Management team and other key stakeholders.

  • Work directly with the NOC Operations Manager and NOC Lead for Tier III Operations Support activities, such as Service Response and Restoral; provides leadership to Service Restoration Teams (SRTs).

  • Participate in or direct Service Management Integration Activities (SIAs)

  • Test upgrades, patches, feature enhancements and changes for technical assurance prior to deployment and execution.

  • Perform network analyses to identify and correct deficiencies, improving End-User experience.

You'll Bring These Qualifications (Requirements)

• BA/BS or equivalent experience and 12-15 years of prior relevant experience or Master’s with 10-13 years of prior relevant experience

• Experience in managing complex Information Technology projects

• Prior leadership responsibilities in large-matrixed organizations

• DOD Secret Security Clearance w/ability to upgrade to and maintain a TS Security Clearance

• Excellent written and oral communication skills

• Experienced and adept at developing and maintaining technical documents, analyses, and reports

• Experienced with preparing and presenting briefings to senior customer management, customer stakeholders, and company management

• Working knowledge of the ITIL framework and best practices

• Working knowledge of defense-in-depth principles, network/HW/SW security architecture, network topology, IT device integrity, and common security elements

• Minimum IAT II Certification: IAT II qualified in accordance with DoD 8570.1 m, i.e. CompTIA Security+ CE, Cisco Certified Network Associate (CCNA) Security

• •Ability to travel 25% including some OCONUS travel.

These Qualifications Would be Nice to Have:

• Master’s degree from an accredited college or university in IT Management, Engineering, or related field

• Management experience in a NET/SEC DevOps environment

• 15+ years of extensive Operations and/or Engineering Management experience within DoD network communications customer facing environment

• PMI Project Management Professional (PMP) Certification

• ITIL certification/training preferably including Service Strategy and Service Design (ITIL v4 Preferred)

• Agile certifications or operational experience in an Agile environment

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 45,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2022.  For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.