AV/VTC Technician

Description

Job Description:

The Leidos Defense Group has a career opportunity for an AV/VTC Technician based at Vicenza, Italy.

POSITION SUMMARY:
This position is in support of a Department of Defense (DOD) organization located OCONUS in Del Din (Vicenza area), Italy and is required to travel OCONUS.

CLEARANCE REQUIREMENT:
•Must have an active TS/SCI or SCI eligibility and able to maintain that clearance.

PRIMARY RESPONSIBILTIES:
•Schedule VTC sessions in conferencing bridges, hands-on experience with debugging the inter-operation of VTC bridges and end points, as well as experience setting up, maintaining and troubleshooting AV equipment (displays, microphones, sound boards).
•Install, configure, and maintain VTC endpoints. 
•Install and configure VTC applications, system software and upgrades.
•Troubleshoot and repair hardware and network connectivity issues. 
•Remove old equipment and perform data migration to new machines. 
•Support AV requirements for Command events and ceremonies.
•Provide solid understanding of voice technologies and experience in administering Cisco Unified Communications Manager (Call Manager), voice gateways / Session Border Controllers, SIP, H.323, Cisco Expressway/ VCS, TMS, Prime Collaboration, Meeting Server, MCU and VoIP/Video endpoints.
•Require excellent problem-solving and customer service skills, as well as thorough knowledge of AV/VTC hardware, software and network connections.
•Assist employees via remote access, phone, or in person.
•May also mentor or train other VTC Technicians. 
•Must be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of resources.
•Will operate, monitor and manage all networked AV systems to include AV routing matrix, integrated computer systems, network infrastructure, lighting, and associated peripherals. Develop, maintain, and update VTC Control Devices. Support the various VTC rooms throughout their Area of Responsibility. Conduct user training, provide status briefs, develop, update and maintain SOPs and operational guides on conference room AV systems. Provide initial troubleshooting regardless of IT system/device or network and/or service provider.  Additionally, the VTC Technician will provide remote support and/or travel to customer sites as required.
•Communicate clearly and succinctly both written and orally, and present products and ideas in a business-like manner and work in dynamic fast paced environments that require team interaction and coordination of efforts.  

BASIC QUALIFICATIONS:
•BA/BS + 3 years recent specialized or AA/AS + 7 years recent specialized or 11 years of recent specialized experience.
•Must have DoD 8570 IAT Level II or greater certification (CompTIA Security +).
•Cisco CCNA – Collaboration Certification.
•Cisco/Tandberg/Polycom Certifications.
•Experience with Cisco Routers and Switches.
•Experience with Video Teleconferencing (VTC) systems and networking.
•Meet TESA Requirements.

PREFERRED QUALIFICATIONS: 
•ITIL v3 or v4 Foundation Certification
•CTS (Certified Technology Specialist).
•AMX/Crestron/ThinkLogical Certifications Understanding of Department of Defense Military standards.
•Experience working with basic networking to include foundations of Cisco Routers and Switches.
•Experience with DoD IT security requirement.

Why join us? Perks include:
    • Paid relocation to/from OCONUS location
    • Overseas living allowance(s) - HOLA and COLA
    • Foreign Earned Income Tax Exemption 
    • Benefits package including medical, dental, vision insurance; paid time off; 401k with company match; etc.
    • Base access (Exchange, dining, post office, commissary access, etc.)
    • Thriving Expat Community to discover Italy, Europe and more!

External Referral

CITS3

Pay Range:

About Leidos

Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 45,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2022.  For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

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Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.