Leidos is seeking a Patch Management Administrator to partner on a large enterprise IT contract for the DOD. This role requires an individual that is technical, customer oriented and familiar with enterprise server and desktop patch management. This individual should be detail oriented in order to capture Cyber Security and System Administrator inquiries appropriately. This role is responsible for interacting with customers to coordinate Patch Management responsibilities. Duties include examining complex problems preventing automated installation of patches/upgrades and suggesting/implementing appropriate corrective action across Microsoft Windows, Windows Server, MacOS, UNIX, and Linux operating systems (physical and virtual). This role analyzes recurring problems and initiates solutions for preventing reoccurrence. Individuals in this role may be required to remotely log into the end users' endpoint (desktops and/or servers) in order to perform technical software configuration, rebooting, and other remedial actions.
Experience with interacting with customers to handle service inquiries and problems.
Support implementation, troubleshooting and maintenance of IT systems. Rapidly distinguish isolated user problems from enterprise-wide application/system problems.
Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
Develop solutions to complex technical issues.
Provide follow-up vulnerability reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives.
Support 24/7/365 customers and missions by coordinating service interruptions.
Provide mentorship and supervision to junior team members.
Develop and update operations and maintenance documentation for 24/7/365 IT Operations Center personnel.
Experience with Scripting/Automation using PowerShell and shell script languages
Ability to use, troubleshoot, and fix existing PowerShell and shell scripts
Experience with Tier 2 system administration of workstations and servers
Experience troubleshooting Microsoft System Center Configuration Manager (SCCM) or Microsoft Endpoint Manager client errors for workstations and servers
Experience with interacting with customers to handle service inquiries and problems
Experience troubleshooting issues in a growing environment
Experience with log reviews, incident analysis, and identification of issue trends
Experience with server patch management methodologies
Experience mentoring junior personnel
Time management skills
Strong oral and written communications skills
Track record of working effectively within a team, and support to peers toward improved processes and results
Experience with IT Service Management systems such as Service Now
US Citizenship is required due to the nature of the government contracts we support.
Candidate must meet DoD 8570 IAT Level II certification requirements (Security+ CE, CCNA-Security, GSEC, or SSCP).
Candidates must already possess an active TS/SCI clearance.
Candidates must either have or be willing to obtain and maintain a polygraph.
The candidate must have Bachelor’s Degree with 4 years of prior relevant experience or a Master’s Degree with 2 years of prior relevant experience. Years of experience may be used in lieu of a degree.
OS Administration certification (Microsoft, Linux, UNIX, or MacOS)
Pay Range:Pay Range - -
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 47,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2022. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
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All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.