To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://career-events.leidos.com.

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

Leidos will never ask you to provide payment-related information at any part of the employment application process, nor will Leidos ever advance money as part of the hiring process. And Leidos will communicate with you only through emails that are generated by Leidos.com automated system. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to Chris Scalia, Leidos’ Senior Vice President of Talent Acquisition, at [email protected].

As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

Close Window
Join our talent network

Job #: R-00084036
Location: Clinton, MS
Category: Customer Support
Schedule (FT/PT): Full Time
Travel Required: No
Shift: Rotating
Potential for Telework: No
Clearance: None
Referral Eligibility: Ineligible
Group: Civil

Share: mail twitter linkedin

Description

Job Description:

Looking for an opportunity to make an impact?

Leidos is hiring a Service Desk Technician in Clinton, MS. This position will support several customers within the Department of Justice. The successful candidate will be responsible for answering calls, logging the calls in the ticketing system, and providing the customers with rapid and accurate answers and information. This will require the individual to possess an IT background, so he or she can assist customers in troubleshooting and resolving problems. Support provided is governed by Service Level Agreements in place with the customer and include number of call responses, length of calls, etc. The ability to interface well with customers at various levels of seniority in a variety of different fields is essential to success in this position, as are excellent written and verbal communication skills.

Schedule: Our Help Desk operation is staffed 24x7x365 and most staff will work on staggered shifts during that timeframe, however must be willing to work any shift as business needs change. Shifts are 8.5 hours with a 30 minute lunch break

Primary Responsibilities Include:

  • Handle Tier 1 help desk escalations through tickets, chat or phone
  • Follow up on outstanding requests and ensure timely resolution
  • Create accounts and configure hardware as part of on-boarding process
  • Support mobility devices
  • Provides a single, identified point of contact for all Help Desk and change request services
  • Updates and maintains Help Desk records in accordance with established support procedures
  • Performs account password administration and processes new user account requests
  • Develops, maintains, and executes standard Help Desk operating procedures
  • Follows security requirements as requested by the Government Security Officer
  • Monitors customer problems to ensure prompt, satisfactory service/resolution is being provided; if necessary call the user to update them on progress
  • Processes standard change request (ServiceNow tickets) for Installations, Moves, Adds, and Changes (IMAC’s)
  • Remain on queue and available to assist end users during specified shift, excluding approved breaks, lunches, or off queue time approved by your Team Lead
  • Manages the user’s expectations; provide information that will give details for a possible resolution or when they can expect to be contacted again

Required Qualifications:

  • High School Diploma or equivalent with 3+ years of applicable work experience
  • Must have the ability to obtain and maintain a Public Trust security clearance
  • U.S. Citizenship
  • Previous Service Desk Experience
  • Ability to run reports
  • Experience supporting Windows 10 and MS Office 365
  • Experience with Microsoft Active Directory password resets, account unlocks, account creations, and troubleshooting
  • Experience using ServiceNow or a similar ticketing system
  • Strong analytical and follow through skills
  • Strong verbal and written communications skills
  • Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments
  • Ability to work well independently on defined tasks
  • Ability to work well as part of a team
  • Must be willing to work any shift as business needs change.

Program Specific Salary Range: $19/hr to $21.50/hr

Pay Range:

Pay Range $29,900.00 - $46,000.00 - $62,100.00

Covid Guidance

In order to enter Leidos facilities in the U.S. and to attend Leidos events outside our facilities, employees are required to be vaccinated for COVID-19 or maintain proof of a negative COVID-19 test within 96 hours of entry. In addition, we are receiving guidance from certain customers that onsite contractor personnel will need to be fully vaccinated to access customer facilities. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. If you have any questions, please contact your Talent Acquisition POC. 

About Leidos

Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $13.7 billion for the fiscal year ended December 31, 2021. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

   Save Job Saved

Talent Community

Join our Talent Community to create a profile, enabling a streamlined application process and to help our recruiters better understand your areas of expertise and interest.

Join our Talent Community