Description

Job Description:

Leidos is seeking an experienced ServiceNow Architect to join our team supporting the Department of Transportation.

High Priority qualifications, skills, experience, certifications

• 15+ total years of relevant IT experience in a technical field with 5+ years of experience as an Enterprise Architect for a major Service Management System (preferably ServiceNow).

• SMS Technical leader, resolves escalations and analyzes impacts of new requirements.

• ITIL Foundation Certification

• Validated completion of courses towards ServiceNow Certified Master Architect (CMA) Certification.

• Current ServiceNow Certified System Administrator (CSA) Certification

Role and Responsibilities

• Ability to architect solutions to accommodate complex business needs and design architecture to align technologies from network, compute, storage, platform, cloud, database, software, systems, security, mail, and others. 

• Intermediate level knowledge in ITIL practice areas to support strategic discussion and direction in evolving the service catalog, self-service capabilities, CMDB, asset, incident, problem, change, service level, knowledge, and request management design, workflow, implementation, and overall best practice. 

• Implement end-to-end ITSM system enhancements to improve service delivery.

• Effective communicator and relationship builder to system stakeholders and organizational leadership.

• Ascertain information about current organizational processes and how to organize and improving IT Service Management practices based on the feedback.

• Engage with teams to improve business and technology processes through technology, using standard industry best practices

• Must be able to support numerous large projects at one time, assist with future planning, and stay current on standard architecture frameworks for the Federal Government.

• Perform change assessments, attend change control boards, provide, or perform required change documentation and procedures. 

• Document platform design.  Creates and maintains existing architecture view.

• Adhere to DevSecOps principles to ensure security across the platform and ancillary systems.

• Responsible for leading and facilitating Service Management System (ServiceNow) upgrades

• Manage all aspects of support and enhancement for Now Intelligence components of ServiceNow.

• Perform response and resolution for escalated SMS service requests and incidents.

• Assist the platform administrators/developers with incident resolution and provide best practice guidance while adhering to existing DOT standards.

• Serve as a mentor to share knowledge, provide coaching while learning from others. 

• Participate in on-call rotation providing support during non-business hours (nights, weekends, holidays).

Qualifications and Education Requirements

• 15+ years of relevant IT experience in a technical field and 5+ years of experience as an Enterprise Architect for a major Service Management System (preferably ServiceNow).

• Bachelor's degree in Management Information Systems (MIS), Computer Science (CS), or related field; or an equivalent combination of education and experience (6 years’ experience in lieu of degree).

• Validated completion of courses towards ServiceNow Certified Master Architect (CMA) Certification.

• Current ServiceNow Certified System Administrator (CSA) Certification is required.

• ITIL Foundation Certification

• US Citizen or Green Card Holder. 

• Ability to attain a Public Trust clearance.

Preferred Skills           

• 5+ years of direct experience in ServiceNow is preferred.

• One or more of the following current ServiceNow Certifications is desirable

• Certified Master Architect (CMA)

• Certified Implementation Specialist - IT Service Management (CIS-ITSM)

• Certified Application Specialist - Customer Service Management (CAS-CSM)

Pay Range:

#Remote

Covid Guidance

In order to enter Leidos facilities in the U.S. and to attend Leidos events outside our facilities, employees are required to be vaccinated for COVID-19 or maintain proof of a negative COVID-19 test within 96 hours of entry. In addition, we are receiving guidance from certain customers that onsite contractor personnel will need to be fully vaccinated to access customer facilities. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. If you have any questions, please contact your Talent Acquisition POC. 

About Leidos

Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $13.7 billion for the fiscal year ended December 31, 2021. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected].

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.