To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://career-events.leidos.com.

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

Leidos will never ask you to provide payment-related information at any part of the employment application process, nor will Leidos ever advance money as part of the hiring process. And Leidos will communicate with you only through emails that are generated by Leidos.com automated system. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to Chris Scalia, Leidos’ Senior Vice President of Talent Acquisition, at [email protected].

As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

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Job #: R-00084841
Location: Washington, DC
Category: Proj and Prog Management
Schedule (FT/PT): Full Time
Travel Required: Yes, 10% of the time
Shift: Day
Potential for Telework: Yes, 75%
Clearance: Public Trust
Referral Eligibility: Ineligible
Group: Civil

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Description

Job Description:

Leidos is looking for an End User Services Program Manager. This candidate will lead the program team in the execution of end user support services coupled with digital modernization initiatives leveraging M365. The PM will oversee service desk operations for a 2000 employee enterprise and expand M365 footprint with a key objective of driving modernization to deliver superior end-user services.

The role looks to expand office productivity and collaboration tools for the organization. The successful candidate will be able to adapt to client needs and be able to provide leadership to service desk and end user service provisioning. The PM will collaborate with a diverse workforce environment and be able to communicate effectively in obtaining and synthesizing requirements, while working with the team to expand the use of M365 and Okta. The candidate will manage resources, budget, schedule, customer engagement, and ensure high end-user satisfaction. Additionally, the candidate must possess strong creative, communication, and collaboration skills.

Job Requirements:

  • Manage a Service Desk contract supporting 2000 or more users
  • Perform Project Management activities and artifacts throughout an entire program lifecycle
  • Provide hands on management for the Service Desk teams with the ability to guide, direct, and lead customer service discussions to resolve end-user issues and problems
  • Experience with end point device management, both mobile and desktop
  • Expert experience with Service Desk (Tier 0, Tier 1, and Tier 2), white glove services for VIPs, and satellite offices across the country.
  • Produce reports including prompt and timely status reporting during execution of tasks, projects, or troubleshooting events
  • Ensure staff serves as the customers advocate and liaison with Tier 3 and external vendor teams
  • Monitor support issues and identify support trends
  • Create and ensure staff adheres to the Service Desk Standard Operating Procedures, e.g., knowledge management development and updates, assignment of priority levels in incidents, coordination with other technical teams
  • Analysis and reporting of service desk call and ticket data, and decision recommendations based on the trends

Basic Qualifications:

  • Bachelors degree from an accredited college in a related discipline, or equivalent experience/combined education, with 8+ years of professional experience; or 6+ years of professional experience with a related Masters degree. 
  • 5 - 8 years experience in Information Technology, with at least 5 years in a project management role. PMP, PMI Preferred
  • Experience managing budgets, schedules, and resources
  • Experience in implementing M365 environment and tools
  • Knowledge of Microsoft's entire cloud suite including Office, Teams, SharePoint and OneDrive
  • Familiarity with organizational change management including end user training
  • Experience creating and implementing plans per project goals and objectives
  • Demonstrates a high degree of customer service and team work
  • Ability to manage multiple projects simultaneously
  • Working knowledge of project management concepts as defined by PMI
  • Knowledge of Agile/Scrum concepts
  • Knowledge of ITIL concepts
  • Experience working in a highly external matrixed environment with competing vendors in a Task Order programmatic structure

Preferred Qualifications:

  • Prior experience Implementing Microsoft ADFS
  • Prior experience engineering Active Directory Federation Services (ADFS)
  • Prior hands on experience with Okta Identity and Access Management solution
  • Prior hands on experience with Azure AD Connect
  • Prior experience engineering Single sign on (SSO)
  • Prior experience engineering solutions with Microsoft Azure AD
  • Prior experience with M365 integration in multi - domain enterprise environment
  • Prior experience working with Exchange 2013 Hybrid servers
  • Hands on experience with Microsoft active directory (AD) in multi - domain enterprise environment
  • Experience working with Microsoft Exchange 2016
  • Experience working with Microsoft Exchange Online
  • Presentation and requirements elicitation skills
  • Attention to Detail - is thorough when performing work and conscientious about attending to detail. 
  • Customer Service – works well with clients and other vendors in achieving mission success and is committed to providing quality products and services. 
  • Strong Communication Skills – be able to expresses key ideas and obtain tangible feedback from cross-functional team members and stakeholders. 
  • Critical Thinking and Problem Solving - identifies risks and problems, and be able to conduct qualitative and quantitative analysis to generate and evaluate alternatives and to make recommendations. 

Pay Range:

Pay Range $113,100.00 - $174,000.00 - $234,900.00

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Covid Guidance

In order to enter Leidos facilities in the U.S. and to attend Leidos events outside our facilities, employees are required to be vaccinated for COVID-19 or maintain proof of a negative COVID-19 test within 96 hours of entry. In addition, we are receiving guidance from certain customers that onsite contractor personnel will need to be fully vaccinated to access customer facilities. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. If you have any questions, please contact your Talent Acquisition POC. 

About Leidos

Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $13.7 billion for the fiscal year ended December 31, 2021. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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