Automated Messaging System Administrator

Description

Job Description:

Leidos is seeking a Lead System Administrator to support a large enterprise IT contract for the DOD. The System Administrator will support operations across multiple geographic locations and DoD systems. The System Administrator provides messaging systems and software operations and maintenance support in a large enterprise, multi-enclave environment.  This individual will work in a team environment to ensure mission needs are met and ensure functionality of capabilities for customers.

This role requires an individual that is technical, customer oriented and familiar with customer Messaging systems and IT Service Management software. This individual should be detail oriented to capture customer inquiries appropriately. Role requires excellent oral and written communication skills. This role is responsible for interacting with customers to handle service inquiries and problems. Duties include examining highly complex customer problems and suggesting and implementing appropriate corrective action to initiate a repair or return to service. This role analyzes recurring problems and initiates solutions for preventing reoccurrence.  Individuals in this role may be required to remotely log into the end users' endpoint (desktops and/or servers) to perform technical software configuration, rebooting, and other remedial actions.

Primary Responsibilities:

• Serve as the Service Lead for the Messaging team

• Ensure integrity of project data, extraction, storage, processing, and analysis.

• Experience with interacting with customers to handle service inquiries and problems.

• Provide support for implementation, troubleshooting and maintenance of IT systems.  Rapidly distinguish isolated user problems from enterprise-wide application/system problems.

• Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.

• Develop solutions to complex technical issues.

• Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, engineering technical assessment and process improvement initiatives.

• Support customer requirements in a 24/7/365 mission environment.

• Update operations and maintenance documentation for 24/7/365 IT Operations Center personnel to allow for continual monitoring and triage of issues occurring after normal duty hours. 

• Provide mentorship and training to other team members.

Basic Qualifications:

• Foundational knowledge around customer’s messaging and transport systems to include, but not limited to; M3, AMHS, Smart.NeXt, iGATE

• Extensive experience managing and administering servers based on Linux or Solaris UNIX operating systems

• Experience with managing and administering servers based on Windows Server operation system

• Experience with Tier 2 system administration

• Experience with establishing and enforcing policy

• Experience with conducting and documenting on-the-job (OJT) training for a team

• Experience troubleshooting issues in a growing environment

• Experience with log reviews, incident analysis, and identification of issue trends

• Experience with server patch management methodologies

• Time management skills

• Strong oral and written communications skills

• Track record of working effectively within a team, and support to peers toward improved processes and results

• Experience with support ticket management systems

• Experience mentoring and supervising a small team (<10)

• Candidate must, at a minimum, meet DoD 8570.11- IAT Level II certification requirements (currently Security+ CE, CCNA-Security, GSEC, or SSCP)

Education:

• Bachelor's degree with 8 years of relevant experience, Masters degree with 6 years

• Education equivalency of Associate’s with 10 years of related experience or High School Diploma with 12 years of related experience can be used in lieu of Bachelor’s degree.

Security Clearance:

• Due to the nature of the government contracts we support, US Citizenship is required.

• TS/SCI with Poly is required for this position or TS/SCI and willingness to get a Poly.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Covid Guidance

In order to enter Leidos facilities in the U.S. and to attend Leidos events outside our facilities, employees are required to be vaccinated for COVID-19 or maintain proof of a negative COVID-19 test within 96 hours of entry. In addition, we are receiving guidance from certain customers that onsite contractor personnel will need to be fully vaccinated to access customer facilities. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. If you have any questions, please contact your Talent Acquisition POC. 

About Leidos

Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $13.7 billion for the fiscal year ended December 31, 2021. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.