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Job #: R-00085334
Location: Baltimore, MD
Category: Testing and Quality Assurance
Schedule (FT/PT): Full Time
Travel Required: No
Shift: Day
Potential for Telework: Yes, 25%
Clearance: Public Trust
Referral Eligibility: Ineligible
Group: Health

This job posting is no longer active.

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Job Description:

Leidos Government Health & Safety Solution Group in Windsor Mill, MD in support of the End User Centric IT Support (ECIS) Contract for Centers for Medicare and Medicaid Services (CMS) is looking to improve and advance the organization. Our program is focused on the delivery of end-user centric IT technology solution to our customer CMS where we are challenged to provide ongoing innovative and seamless experience while using CMS systems, applications and solutions, provide proactive secure development of IT integrations, concepts, and designs across the CMS enterprise and integrate end-user computing devices, conference room technology, infrastructure hardware and software, and user applications into a streamlined and seamless experience across the CMS user base. We fosters a positive end-user experience while ensuring protection of the data.

The Reasonable Accommodation Test Engineer will serve as one of our client’s subject matter experts and provide define and specify the required support and guidance needed for assistive technologies related to short term and long term accommodations for People with Disabilities at work or returning to work for medical-based accommodations. The ideal candidate should have experience in analyzing system requirements as well as system descriptions to evaluate, test, and troubleshoot a variety of software and hardware configurations. Have the ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations. This role requires exceptional communication and organizational skills, superior attention to detail and ability to prioritize in a fast-paced environment, strong analytical and critical thinking skills, and customer service focus.


Primary Responsibilities

Under the direction of the Product Manager, and Test Engineering Lead, you will be responsible, to include, but not limited to:

  • Interact with the Centers for Medicare & Medicaid Services (CMS) Reasonable Accommodations Program team to provide technical recommendations and ensure the quality of software applications or products that support users with disabilities.
  • Determine solutions by testing and troubleshooting technical problems and issues that are unclear and require deep technical knowledge in order to assist customers with inquiries related to Centers for Medicare & Medicaid Services (CMS) assistive technology software and systems.
  • Conduct research, analyzing information and data, and present findings in a clear and concise format.
  • Serve as a Point of contact and escalation for assistive technology software related issues.
  • Coordinate the interaction with application and technical teams to ensure proper resources are in place to provide effective support during testing, installations, or troubleshooting sessions.
  • Utilize knowledge of precedents in test engineering and apply understanding of principles of related engineering and software technology to ensure test validity and integrity of systems supporting assistive technologies.
  • Develop and maintain test documentation including plans, guides, reports, etc.
  • Support a test program which includes establishing test methods and techniques by developing test plans, test requirements, writing test procedures and reports, and conducting tests, for the support of assistive technologies.
  • Perform regression testing on assistive technology software and hardware for build and/or image changes that will be implemented in the environment.
  • Provide expert advice, consultant services and support on technology compatible in the environment based on user needs.
  • Provide consultative and technical recommendation to employees as well as to management on a continuous basis regarding reasonable accommodation matters and cases.
  • Provide appropriate technology that satisfies the employee’s preference.
  • Coordinate the interaction with application and technical teams to ensure proper resources are in place to provide effective support during testing, installations, or troubleshooting sessions.
  • Provide expert advice, consultant services and support on technology compatible in the environment based on user needs.
  • Conduct testing and troubleshooting efforts of assistive technology with various system models, track issues/defects and resolution, and when necessary conduct team-by-team handoffs, provide status tracking throughout the day, and daily status reporting.
  • Execute service requests to implement new software applications and hardware upgrades.

All candidates supporting the CMS programs must have lived in the United States at least three (3) out of the last five (5) years prior in order to be considered.

Basic Qualifications

  • Bachelor’s Degree in Systems Engineering, Software Engineering, or Computer Science or Technical Certification(s) with 5+ years of progressive experience in a technical role within information technology or Master’s Degree in relevant field with 2+ years of prior relevant experience. Experience may be substituted in lieu of degree.
  • Superior communication verbally and in writing (clear, concise, accurate) and interpersonal skills.
  • Superior customer service skills.
  • Experience providing support to end users, testing various hardware/software, troubleshooting hardware/software issues, and installing PC and peripheral equipment in a corporate environment.
  • Proficient in Windows operating systems currently supported by Microsoft and knowledge of Microsoft Services: Active Directory and Group Policy management
  • Working knowledge of MS Windows and network communication concepts
  • Experience testing and troubleshooting, OS configuration, network printing, and the installation of hardware and software
  • Strong verbal and written skills required to communicate technical information to staff of all levels
  • Good organizational skills required to track and resolve a variety of issues in a timely manner
  • Detail-oriented and able to work quickly and accurately under tight deadlines
  • Experience or familiarity with Agile methodology.
  • Knowledge of systems including Windows, and virtual environment (Citrix, VMware, AWS, OpenStack).
  • Experience and solid knowledge of scripting languages such as Perl, Python, PowerShell, VBScript.
  • Solid knowledge of PowerShell.
  • Ability to work at a high technical level on all phases of systems engineering activities.


Preferred Qualifications


  • Technical Certifications such as CompTIA A+, Security+, etc. 
  • Knowledgeable and/or familiar with assistive technologies and hardware such as JAWS, NVDA, Dragon Naturally Speaking, Kurzweil 1000 & 3000, Juliet 120 double-sided braille embosser, Varidesk.
  • Experience working with employees with disabilities.
  • Solid knowledge of MAC/iOS systems

Pay Range:

Pay Range $65,000.00 - $100,000.00 - $135,000.00

Covid Guidance

In order to enter Leidos facilities in the U.S. and to attend Leidos events outside our facilities, employees are required to be vaccinated for COVID-19 or maintain proof of a negative COVID-19 test within 96 hours of entry. In addition, we are receiving guidance from certain customers that onsite contractor personnel will need to be fully vaccinated to access customer facilities. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. If you have any questions, please contact your Talent Acquisition POC. 

About Leidos

Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $13.7 billion for the fiscal year ended December 31, 2021. For more information, visit

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

This job posting is no longer active.

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