To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://career-events.leidos.com.

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

Leidos will never ask you to provide payment-related information at any part of the employment application process, nor will Leidos ever advance money as part of the hiring process. And Leidos will communicate with you only through emails that are generated by Leidos.com automated system. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to Chris Scalia, Leidos’ Senior Vice President of Talent Acquisition, at [email protected].

As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

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Job #: R-00084990
Location: Vienna, VA
Category: Software Development
Schedule (FT/PT): Full Time
Travel Required: No
Shift: Day
Potential for Telework: Yes, 75%
Clearance: None
Referral Eligibility: Ineligible
Group: Civil

This job posting is no longer active.

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Description

Job Description:

Leidos DSI has an opening for a Software Escalation Analyst.  In this position the successful candidate will be able to analyze software issues using SQL and other tools, provide programmatic code fix recommendations for software defects and input on software design for our proprietary CRM software.  This is an opportunity to work closely with our software development team, quality assurance and customer support teams.  Our proprietary web-based software products deliver industry-leading digital communications and citizen service tools to elected officials and government offices on Capitol Hill and across the United States.

This position allows a hybrid work schedule.

Primary Responsibilities

  • Provides configuration and usage consultation to software users, IT and engineering professionals working in a variety of network environments.
  • Responsible for investigating reported software defects and performance issues and developing recommended solutions.
  • Evaluates customer software enhancement requests and submits change requests to the software development team with recommendations on design where appropriate.
  • Provides guidance and coaching for helpdesk staff to increase technical knowledge and skills across the team.

Basic Qualifications

  • Prior technical experience specific to CRM software, preferably with high profile government customers and end-users. Requires BS degree or equivalent experience and less than 2 years of experience. Will consider 6 plus years of related experience in lieu of a BS degree.
  • Advanced knowledge of database management principles (Oracle, SQL Server)
  • SQL command knowledge including ability to write queries for troubleshooting, updating and/or appending data.
  • Knowledge of HTML code as used for eNewsletter design.
  • Current knowledge on a variety of technologies related to working with web-based software functioning in an enterprise network environment.  Examples include: Active Directory, network troubleshooting, Exchange Server, IIS (Internet Information Services)
  • Familiarity with using browser developer mode, SQL and other scripting to troubleshoot, identify and isolate software problems.

Preferred Qualifications

  • Customer Support and consultation experience specific to the Intranet Quorum CRM product highly preferred.
  • Experience working with Capitol Hill Congressional clients strongly preferred.
  • Certifications in Oracle 

Pay Range:

Pay Range $50,700.00 - $78,000.00 - $105,300.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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About Leidos

Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 44,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $13.7 billion for the fiscal year ended December 31, 2021. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

This job posting is no longer active.

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