Systems Specialist II

Description

Job Description:

Leidos's Military & Veterans Health Solutions Group currently has an opening for a CHCS/AHLTA Systems Specialist II at Walter Reed.

Primary Responsibilities:

• Under minimal supervision provides hardware and applications front-line support to AHLTA/CHCS end users Interacts with network services, software systems engineering and/or applications development to restore service and/or identify core problems.

• Simulates or recreates user problems to resolve operating difficulties.

• Responsible for maintaining acceptable levels of customer satisfaction according to defined policies.

• Works with engineers to resolve Tier 2 and Tier 3 support issues. Participates in new application rollouts, testing and special projects as needed.

• Provides technical support by performing installation, repair, and preventative maintenance of CHCS/AHLTA software/hardware.

• Activities include recognition, research, isolation, resolution, and follow-up steps.

• Screens, refers, and diagnoses internal inquiries and work requests as they relate to maintenance of end-user devices (EUDs), software, hardware, and firmware utilizing experience and understanding of MHS environment and MHS clinical systems.

Type of Tasks to Perform (non inclusive):  

• Assist end-users (both local and remote) with questions, problems and requests for CHCS/AHLTA supported software and hardware computing platforms in person, via phone, or email.

• Diagnose and resolve problems related to CHCS/AHLTA, printers, scanners and other peripherals.

• Provide AHLTA/CHCS user assistance (trouble tickets, etc.).

• Convey problems to appropriate individual based on established guidelines and procedures.  Refers more complex problems to senior IT staff or Defense Health Global Service Center (DHAGSC).

• Participate in team projects that enhance the quality or efficiency of service support.

• Assist in special AHLTA/CHCS product-related issues as needed.

• Assist in troubleshooting hardware and application software issues identified by AHLTA/CHCS users.

• Assist in running CHCS and AHLTA data backups that are required on a regularly scheduled basis. 

• Provide on-call systems coverage during non-duty hours for scheduled CHCS/AHLTA downtimes or Unscheduled CHCS/AHLTA system failures.

• Other duties as assigned supporting CHCS/AHLTA.

Education and Experience 

• High school diploma or equivalent and more than 2 years of prior experience.

• Successful completion of an ADPII security clearance investigation prior to your start date with Leidos. The commitment for employment will indicate that employment shall commence within 30 days of the granting of eligibility for a PCL. 

• Meet the DOD 8570 certification requirement by obtaining and verifying your Security + certification prior to or within 6 months of your start date.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 47,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2022.   For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.