To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://career-events.leidos.com.

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

Leidos will never ask you to provide payment-related information at any part of the employment application process, nor will Leidos ever advance money as part of the hiring process. And Leidos will communicate with you only through emails that are generated by Leidos.com automated system. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to Chris Scalia, Leidos’ Senior Vice President of Talent Acquisition, at [email protected].

As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

Close Window
Join our talent network
Skip to main content

Job #: R-00086500
Location: Baltimore, MD
Category: Customer Support
Schedule (FT/PT): Full Time
Travel Required: Yes, 10% of the time
Shift: Day
Potential for Telework: Yes, 100%
Clearance: Public Trust
Referral Eligibility: Ineligible
Group: Health

Share: mail twitter linkedin

Description

Job Description:

The Government Health and Safety Operation has an opening for a Help Desk Technician to support a large healthcare program in Baltimore

Provide production operations support and manage incoming queries and enhancement requests from end users while supporting other program areas that align with the candidate’s skill set and interest (ie, Requirements, Development, Validation Testing, Data Analysis, and/or Security).

Specific Job Description

  • Provides Tier 1/Tier 2 support for Data Warehouse and Portal applications, performing the following tasks:
    • Captures customer requirements, issues and requests and communicates to technical and management resources.  Generates daily, weekly and monthly customer reports.  Generates user notifications regarding outages, new releases, general communications, etc.  Assists in the documentation and analysis of requirements.
    • Monitors the resolution and timely escalation of customer issues and requests to internal technical teams and management. 
    • Develops weekly and monthly program reports, supports the development of the monthly newsletter, and provides the status of requests to the customer, user community, and internal team members.
    • Provides analytical and troubleshooting support to the application user community. 
    • Conducts daily assessment of production workloads, including file load status and data quality checks.
    • Conducts application checks daily and highlights issues to Operations team.
    • Collaborate with other partner Help Desks for processing of tickets per defined processes
  • Provide application development lifecycle support while receiving on the job training in one or more of the following program areas:  Requirements Definition, Code Development, Data Analysis, Security, and/or UI, Data, and Functional Validation Testing. 
  • Evaluates internal support processes for continuous improvement opportunities.  Documents and maintains Standard Operating Procedures. 
  • Participates in technical and non-technical meetings, documents meeting agendas, and captures meeting notes. 
  • Responsible for supporting planning activities and monitoring schedule milestones and deliverables. 
  • Must possess effective organizational, interpersonal, oral and written skills, strong analytical and problem solving capabilities and close attention to detail. 
  • Must be a team player, able to multi-task in a dynamic environment, willing to expand knowledge and take on new responsibilities, and have general knowledge of the software development lifecycle (SDLC).

Work Schedule:  Alternating weekly work shifts: 

Week 1:  Monday through Friday from 6:30AM to 2:30PM

Week 2:  Monday through Friday from 10:00AM to 6:00PM

General Experience:  Requires 2-4 years user support experience with an understanding of the SDLC processes and one or more ticketing systems (ie, JIRA, ALM, Remedy). Experience in Requirements, Development, Validation Testing, Data Analysis, Security and SQL a plus..

Specific Experience:  Prefer two years IT experience in a data warehousing environment and working knowledge of MS tools (MS Word, Excel, PowerPoint, Office and Project).    

Education:   Bachelor of Science in related IT field or equivalent years of experience. Experience may be substituted in lieu of degree.

NOTE: This is not a LAN/Network/IT Admin support job.

All candidates supporting the CMS programs must have lived in the United States at least three (3) out of the last five (5) years prior in order to be considered.

Pay Range:

Pay Range $29,900.00 - $46,000.00 - $62,100.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

#Remote

Covid Guidance

In order to enter Leidos facilities in the U.S. and to attend Leidos events outside our facilities, employees are required to be vaccinated for COVID-19 or maintain proof of a negative COVID-19 test within 96 hours of entry. In addition, we are receiving guidance from certain customers that onsite contractor personnel will need to be fully vaccinated to access customer facilities. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. If you have any questions, please contact your Talent Acquisition POC. 

About Leidos

Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $13.7 billion for the fiscal year ended December 31, 2021. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Apply Now    Save Job Saved

Related Opportunities

Talent Community

Join our Talent Community to create a profile, enabling a streamlined application process and to help our recruiters better understand your areas of expertise and interest.

Join our Talent Community