To our valued Leidos candidates:

Coronavirus is on everyone's mind with the effects being felt around the world. The markets are volatile, and we're all concerned for the health and safety of our families, friends, and colleagues. Please know that we're taking all necessary measures to safeguard our employees, customers and the communities in which we live, including following all recommended best practices around social distancing.

With that in mind, in an abundance of caution, we are canceling all face to face career events, such as job fairs and open house events. In the coming days and weeks, we will be hosting career events virtually, using our online chat tools so that we may continue our hiring practice safely and securely. You can find available virtual career events at https://career-events.leidos.com.

We are using telephone meetings and online chats via Brazen to conduct interviews and hiring discussions, and we are offering options for video interviews so that you can have a virtual face to face meeting with your potential new leader. We do not conduct interviews or extend offers via text or chat based social media, such as WhatsApp or MySpace.

Leidos will never ask you to provide payment-related information at any part of the employment application process, nor will Leidos ever advance money as part of the hiring process. And Leidos will communicate with you only through emails that are generated by Leidos.com automated system. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to Chris Scalia, Leidos’ Senior Vice President of Talent Acquisition, at [email protected].

As a company, as a country, as a world, we have confronted challenging moments before. We are confident that, guided by our values and the strength of our community as well as the commitment we have to the important work we do each day, we will find our way through this time together. We will do this with the care and concern for one another and the common good that defines. Please keep those impacted by the virus in your thoughts.

Close Window
Join our talent network
Skip to main content

Job #: R-00086808
Location: Bedfordshire, GB
Category: Testing and Quality Assurance
Schedule (FT/PT): Full Time
Travel Required: Yes, 25% of the time
Shift: Day
Potential for Telework: No
Clearance: None
Referral Eligibility: Eligible
Group: Civil

Share: mail twitter linkedin

Description

Job Description:

Duties and responsibilities with involve for the first line management of the regions field service engineers at regional aviation & non-aviation sites, who provide service, support, and repair of company products, ensuring company goals are met and policies and procedures adhered to.   Supports the UK & Ireland Service Manager by assisting in developing, maintaining and improving current customer relationships and other strategic opportunities to acquire new fee-generating opportunities while preserving and increasing the revenue from current accounts by ensuring unparalleled client satisfaction through the delivery and maintenance of Security Enterprise Solution (SES) products and related professional services. Provides guidance, coordination, and direction to department employees and checks work for quality and proficiency.  The duties and responsibilities may change from time to time without notice and include but are not limited to the duties described below. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Directs and coordinates activities of field service engineers engaged in the installation, repair, and servicing of SES equipment.  Sets priorities and monitors progress according to established field requirements.

  • Studies schedules and estimates time, cost, and labour for completion of job assignments.

  • Cultivates, improves, and sustains relationships with customers and ensures customer satisfaction by delivering Service Excellence at all times.

  • Presents KPI and system performance metrics of all SES equipment to customers as per their contractual requirements.

  • Captures product performance data and monitors fault trends and shares internally with the Service Quality & Product Performance Manager. 

  • Ensures that employees are trained, instructed, and oriented in proper procedures, operations, and methods.

  • Provides technical and functional leadership and guidance as required.

  • Recruits, hires, trains and mentors staff, evaluates employee performance; recommends or initiates promotions, transfers, and/or disciplinary action.

  • Develops and implements metrics for monitoring work activities and reports to UK Service Manager.

  • Prepares and issues a weekly Service Report every Friday by 09:00.  

  • Travels within region, domestically as well as internationally and is responsible for ensuring overseas engineering requirements are covered by the team in line with business requirements.

  • Ensures all regional complaints/escalations are dealt with to completion and ensures cover is provided when on holidays - the North & South Area Mangers must not holiday at the same time.

  • Will support regional customers by providing ‘Major Escalation’ support especially at key holiday periods.   

  • Coordinates and provides support to regional customers by installing, calibrating, maintaining, testing, troubleshooting and repair of SES products.

  • Prepares and conducts formal and informal training courses for customer personnel in the operation and maintenance of systems and equipment.

  • Works with customer via phone or person to identify operations/technical problems. Responds to customer complaints and questions until resolved.

  • Acquaints customer personnel with the full capabilities of the equipment and/or systems for the immediate operational requirements.  Advises customer of all equipment changes and authorised modifications.

  • Performs Annual and interim Performance Reviews of directly reporting team members.

QUALIFICATION REQUIREMENTS

EDUCATION and/or EXPERIENCE:

Associate’s degree in electronics or graduate of technical school in electronics engineering technology or equivalent experience preferred.  Minimum of three (3)years increasing responsible positions working in customer service/repair environment that should include experience level of Group Leader or Assistant Supervisor.  Previous airport maintenance experience a plus as well as experience in strategic account management with an emphasis on customer relationship management, client satisfaction initiatives, and professional services business development. Knowledge of complex mechanical systems, familiarity with test equipment (DVM and oscilloscope) and experience with High Voltage and X-ray producing equipment required.

OTHER SKILLS AND ABILITIES:

  • Must possess excellent customer interface, presentation, and communication skills with the ability to exchange information with others clearly and concisely. 

  • Must be computer literate and have knowledge of Microsoft Office applications.  Knowledge of MRP and CRM systems desirable. 

  • A strong working knowledge of complex digital and analogue circuitry along with understanding of RF/MW theory is required.

  • Must be able to supervise employees and direct people in their daily field service work activities.

  • Position requires a creative problem solver with strong technical detail orientation. 

  • May be required from time to time to lift heavy weights.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Covid Guidance

In order to enter Leidos facilities in the U.S. and to attend Leidos events outside our facilities, employees are required to be vaccinated for COVID-19 or maintain proof of a negative COVID-19 test within 96 hours of entry. In addition, we are receiving guidance from certain customers that onsite contractor personnel will need to be fully vaccinated to access customer facilities. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. If you have any questions, please contact your Talent Acquisition POC. 

About Leidos

Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $13.7 billion for the fiscal year ended December 31, 2021. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Apply Now    Save Job Saved

Related Opportunities

Talent Community

Join our Talent Community to create a profile, enabling a streamlined application process and to help our recruiters better understand your areas of expertise and interest.

Join our Talent Community