The NPI Network Specialist/ Engineer has the expectations to introduce and develope new network products into the field, standardize the installation, power up, testing and pre-qualification documents and check lists. The engineer would also develop the install teams to understand the product and develop effective installation processes to streamline installs, relocations and removals of the product. The engineer would also start the trouble shooting process to hand over to tech support for further development.
Investigate systemic issues on a higher scale by identifying install or maintenance problems requiring new versions for products and devise a roll out plan as required.
Trouble shoot and identify installation issues with existing products
Develop trouble shooting flow documents for future support of the product
System enhancement support for service support and future installations
Perform installation audits
Assist in field installation plan and associated pre acceptance testing
SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
Develop / Support Network Deployment for network rollout (new and existing)
Support training on hardware and software requirements and processes
Support Engineering and Deployment project deliverables
Utilize Frame maker software for document creation
Utilize Microsoft Visio to create / update network / project drawings.
Understands government and TSA project requirements
Submit required documentation upon completion of project
Coordinate with project Stakeholders, vendors and customers
Schedule project resources
Ensure project financial expectations / requirements are met
Other duties as required
Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
Experience: Minimum of 5 years’ experience directly involved in network design, management, and installation for security related equipment. Previous new product implementation experience critical to this role. Technical support as a previous role also a key experience for the candidate to possess.
Knowledge/Skills: Individuals shall possess excellent communications skills and have a strong orientation for customer focus and teamwork. Must be responsive to all customer issues at all times. Must be willing & able to travel at short notice.
Supervises: Provides guidance to Field and Install teams
Background: Must be able to pass an in depth background check (TSA eQIP).
Possess excellent organizational, communication, interpersonal skills with the ability to multi task several projects at once.
Excellent customer service skills and the ability to handle stressful situations.
Self-motivated, reliable, and accountable individual
Possess excellent telephone skills
Must be able to lift/carry 50 lbs.
Must be able to push/pull 200 lbs.
Job requires frequent bending, stooping, twisting, turning, and working in unusual positions requiring full body mobility.
Must be able to work safely and follow safety precautions in extreme environments (temperature, humidity, noise, confined spaces, etc.) around dangerous industrial equipment.
Must be willing to work emergency support as needed and perform on-call responsibilities per specified schedule or as otherwise prescribed by Service Director.
Work environment is typically considered to be off-site, wherever the customer of concern is located. Service will typically be rendered at airports, correctional facilities, courthouses, cruise ships or other locations as required. Typical travel requirement is up to 50% to support engineering design, installation activities, and customer support
EDUCATION & EXPERIENCE: Typically requires BS degree and 12 – 15 years of prior relevant experience or equivalent YoE.
Pay Range:Pay Range $90,350.00 - $139,000.00 - $187,650.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
In order to enter Leidos facilities in the U.S. and to attend Leidos events outside our facilities, employees are required to be vaccinated for COVID-19 or maintain proof of a negative COVID-19 test within 96 hours of entry. In addition, we are receiving guidance from certain customers that onsite contractor personnel will need to be fully vaccinated to access customer facilities. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. If you have any questions, please contact your Talent Acquisition POC.
Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $13.7 billion for the fiscal year ended December 31, 2021. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
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Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.