The Leidos Defense Group is seeking a Site Lead to manage all IT Service Operations tasks at Joint Base Andrews – The candidate will interface with the 794th Squadron Commander to meet all operational requirements.
Manage Day-to-Day operation at JBA (Joint Base Andrews) including desktop support, help desk, voice support, routine requirement, a/v support and overall customer service.
Attend and provide input for the Daily Operational Operations Update and the 844th CG Operations Update.
Ensure all Metrics are exceeded / met, metrics include response time, ticket closure time etc.
Manages a small to mid-sized team consisting of experienced professionals comprised of both Leidos and partner employees.
Leads, directs and reviews the work of team who exercise latitude and independence in their assignments.
Provides primary input to hiring, firing, promotion, performance and rewards decisions for direct reports.
Requires a BA/BS or equivalent experience and 5+ years or prior relevant experience or Masters with 3+ years of prior relevant experience, additional years of experience will be accepted lieu of a degree.
Possess a current DoD Secret clearance.
Current IA Certifications such as Security+, CISSP, etc.
Advanced knowledge and experience with desktop support and helpdesk principles.
IT support team lead experience / ability.
BA/BS or equivalent experience and 5+ years or prior relevant experience or Masters with 3+ years of prior relevant experience.
2+ years of experience supervising or leading teams or projects.
Familiarity with IT support in a DOD environment.
Familiar with Remedy.
Pay Range:Pay Range $81,900.00 - $126,000.00 - $170,100.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
In order to enter Leidos facilities in the U.S. and to attend Leidos events outside our facilities, employees are required to be vaccinated for COVID-19 or maintain proof of a negative COVID-19 test within 96 hours of entry. In addition, we are receiving guidance from certain customers that onsite contractor personnel will need to be fully vaccinated to access customer facilities. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. If you have any questions, please contact your Talent Acquisition POC.
Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $13.7 billion for the fiscal year ended December 31, 2021. For more information, visit www.Leidos.com.
Pay and Benefits
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All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.