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Job #: R-00087061
Location: Washington, DC
Category: Proj and Prog Management
Schedule (FT/PT): Full Time
Travel Required: No
Shift: Day
Potential for Telework: No
Clearance: Public Trust
Referral Eligibility: Ineligible
Group: Defense

This job posting is no longer active.

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Job Description:

Looking for an exciting opportunity to make an impact as an Infrastructure O&M Program Manager?

1901 Group (A Leidos Company) has an exciting Infrastructure Operations & Maintenance Program Manager position located at the United States Government Accountability Office (U. S. GAO) in Washington, DC with opportunities to work remotely.

Our new Infrastructure O&M Program Manager will lead a team of Service Desk, Infrastructure Operations, and Engineering staff toward providing full stack IT infrastructure support services using onsite and remote Enterprise IT Operations Center (EITOC) staff.  The Program Manager is responsible for delivery of all components of the contract, including the Project Work Statement, Deliverables, and Invoice Approval.

•    Manage Applications Lead, Service Desk Lead, Operations Lead, among others to achieve efficient operations performance and meet agreed-upon project milestones
•    Manage team to compliance with established SLAs and ITIL processes. Identify problem areas and work with team, management, and customers to resolve and improve.
•    Ensure all components of the Project Work Statement are in progress
•    Ensure all deliverables are of high-quality and submitted in compliance with the contract
•    Understand program financial reports, provide input to forecasts, work to achieve financial P&L targets, and correctly review and invoices within 24 hours of receipt
•    Develop on-call and escalation practices specific to program needs
•    Comply with ISO 9001 and CMMI Level 3 project management protocols including managing document libraries with appropriate project schedules, deliverables, status reports, and project documentation
•    Integrate with EITOC Service Manager and Service Level Manager to understand Service Desk performance reports across common areas such as Response, Resolution, and Customer Satisfaction metrics. 
•    Support integration of 1901 Group onsite and EITOC teams. Develop practices to seamlessly integrate operations across all involved resources.
•    Actively seek to quantitatively evaluate team performance and develop process, checklists, charts, reports, job aids, and other materials to improve in targeted areas. Provide guidance and leadership during incidents and problems.
•    Work with the Federal customer and Federal stakeholders to identify areas for improvement and increase customer satisfaction
•    Work with the 1901 Group business teams to ensure corporate and contract compliance, identify opportunities for business growth and be accountable for program financial stability.
•    Work with the pricing team to prepare budgetary estimates and ROMs for proposed work
•    Travel to Washington, DC, Reston, VA, or Blacksburg, VA as required to achieve the above goals


•    Candidates must obtain the required GAO clearance prior to start

•    Bachelor’s degree in IT, Business or a related field (equivalent education and experience can be accepted in lieu of degree) and 8 years of total work experience.
•    5 years of leadership experience in any of the following environments Service Desk Lead, Network Engineer Team Lead, ServiceNow Development lead, Application Support Program Lead, and Project Manager. 
•    Demonstrated experience leading and supervising teams of various job categories and skills in a converged network of similar size and scope as GAO (2,000-5,000 users). 
•    Demonstrated experience with LAN/WAN architecture integration.
•    Demonstrated experience with investigating and successfully implementing and integrating of new technologies into a converged network.
•    Demonstrated Experience managing personnel in the following areas: storage technologies, enterprise security, network management, desktop and server operating systems, directory services, unified communications, wireless technologies, application distribution technologies, and internet services.
•    Excellent verbal and written communication skills
•    US Citizenship required
•    Ability to obtain Public Trust level of clearance

•    ITIL v4 Foundations Certification
•    Project Management Professional Certification (PMP)
•    Master’s Degree

Who Are We?
1901 Group (A Leidos Company) prides itself on looking ahead of our competitors for the next wave of IT trends.  We provide our employees with training and development opportunities, preparing them for upcoming technical challenges.   

With primary office locations in Blacksburg and Reston, VA, our teams support customers from across the United States.  Our innovative IT as-a Service delivery model is supported by industry certifications that ensure quality and efficient IT solutions.

We are transforming the delivery of IT services through the use of enterprise managed services that leverage the cloud to securely monitor, manage, and optimize complex IT environments.
The history of automation is what inspired the name of our company. 1901 was the year that another disruptive technology changed the world: the assembly line. Leveraging skills and materials in an efficient manner within a repeatable process that quadrupled output applies to IT services today.


Pay Range:

Pay Range $81,900.00 - $126,000.00 - $170,100.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Covid Guidance

In order to enter Leidos facilities in the U.S. and to attend Leidos events outside our facilities, employees are required to be vaccinated for COVID-19 or maintain proof of a negative COVID-19 test within 96 hours of entry. In addition, we are receiving guidance from certain customers that onsite contractor personnel will need to be fully vaccinated to access customer facilities. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. If you have any questions, please contact your Talent Acquisition POC. 

About Leidos

Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $13.7 billion for the fiscal year ended December 31, 2021. For more information, visit

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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