More About the Role:
NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team is delivering the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Leidos is supporting the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.
At Leidos, we know the most talented and diverse IT and Engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself.
What You'll Get to Do:
Leidos is seeking an Operations Manager to support the SMIT contract as one of the key members of the User Support Services team. The candidate will be responsible for planning, organizing, securing and managing resources to bring about the successful completion of specific User Support Services staffing, analytics and operations goals and objectives.
•Manage team of twelve individuals responsible for providing project management, staffing, customer satisfaction survey, metrics and reporting support for User Support Services.
•Plan, direct, and monitor operational activities of the team.
•Act as chief escalation point of contact for team members regarding operational support issues.
•Leads, directs, and reviews the work of team who exercise latitude and independence in their assignments.
•Responsible for staffing, performance feedback and coaching, and managing administrative duties for direct reports.
You'll Bring These Qualifications:
•BS degree and 5+ years of prior relevant experience or Masters with 3 years of prior relevant experience.
•US Citizen and an acitve DoD Secret Clearance.
•Excellent oral and written communication skills.
These Qualifications Would be Nice to Have:
•Organized and detail-oriented.
•Strong leadership skills.
•Strong collaboration, prioritization, and adaptability skills. Relationship building.
•Ability to manage and prioritize own work, and that of their team.
•Independent decision making.
•Analytical thinking; thinking out of the box.
•Ability to effectively communicate with all organizational levels (SME to Senior Management).
•Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.).
Pay Range:Pay Range $81,900.00 - $126,000.00 - $170,100.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
In order to enter Leidos facilities in the U.S. and to attend Leidos events outside our facilities, employees are required to be vaccinated for COVID-19 or maintain proof of a negative COVID-19 test within 96 hours of entry. In addition, we are receiving guidance from certain customers that onsite contractor personnel will need to be fully vaccinated to access customer facilities. If you are not vaccinated, please consider getting your COVID-19 vaccination as soon as possible. If you have any questions, please contact your Talent Acquisition POC.
Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 44,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $13.7 billion for the fiscal year ended December 31, 2021. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.