Help Desk Technician

Description

Job Description:

Leidos has an exciting and rewarding opportunity for a Help Desk Technician to work independently with minimal supervision leading the help desk team for the Infrastructure and Deactivation & Remediation contractors at the Paducah site as well as the DOE site office.

Primary Responsibilities:

• Provide customer support to individuals regarding IT issues when possible and escalate the issue in other instances.

• Troubleshoot customer-reported issues.

• Image, move, and install PCs.

• Manage print queues and provide support for printers and copiers.

• Active directory management of users and security groups.

Qualifications:

• Requires high school diploma or equivalent and 2+ years of prior relevant experience.

• Demonstrated success improving, optimizing, standardizing, and streamlining customer support processes.

• Demonstrated experience with Microsoft Office products, Adobe Acrobat, Windows 10 and 7 operating systems, and Windows server operating systems.

• Working knowledge of Active Directory, DNS, DHCP.

• Demonstrated experience and proven success working in a multi-tiered team environment.

Requires the ability to qualify for a DOE Q or DOE L security clearance.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, civil, and health markets. The company’s 45,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2022.  For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.